Wake Up Call - 27th — Restaurant in Kennewick

Honestly, the #1 reason I stop by multiple days a week is the team at this location. Serena and Tony are the best. They now know my orders by heart and always have encouraging words to start my morning. They have been there through a new job, family health issues, and just life. No, they are not my "friends," but they are certainly some of the best customer service experts around. I would hire them in heart beat, if I had an opening. Their charm mixed with their coffee skills is truly appreciated. Anyway, did I mention that the coffee is also really good? I appreciate that Wake Up Call has kept some of the best drinks from the previous companies and capitalized on the elements that made those drinks successful. My favorite drinks are the Horchata and the Rocket (with white coffee). I recommend them and know that they are just as good sugar-free and/or with alternative milk. I love that they find ways to accommodate dietary needs while keeping drinks delicious. I wholeheartedly recommend Wake Up Call. I especially recommend this location if you want to have a great start to your day...

Disappointed with the Mad Hatter Drink

I decided to try the Mad Hatter drink.

The Mad Hatter drink tasted incredibly strong, almost like drinking cough syrup. It was overpowering and not enjoyable at all. I believe that if the syrup was cut in half, it might be more drinkable for customers.

To salvage the drink, I had to add an additional 16oz of seltzer water to dilute the strong taste. It was disappointing to have to alter the drink so significantly just to make it somewhat palatable.

On a positive note, I appreciate having your business in our neighborhood. However, I would strongly suggest reconsidering the syrup ratio for the Mad Hatter drink, especially for customers who prefer a more balanced and enjoyable taste.

I believe it would greatly improve the overall experience for customers with...

I've had WUC in Spokane, and it seemed favorable- but after this visit to WUC in Kennewick, I think I must have been mind-hacked in Spokane, because my coffee, my wife's coffee, and my daughter's choc chip cookie... all completely average at best. Coffee and cookies CAN be transcendent! And it doesn't even take that much effort to make "above average" coffee, and it takes even less effort to BUY cookies from a company that makes above average cookies. Perhaps the overlords of WUC simply have questionable taste? If I bring myself to try them again in Spokane, and it's actually good- I'll return to upgrade my review. For now, as disturbing as this is to say- Starbucks does it better. Now I feel...