Firehouse Subs Nicholasville — Restaurant in Kentucky

This has nothing to do with the food but just the rudeness and unnecessary behavior the workers have showed while I was deciding what order to place .. I overheard a conversation this morning between 3 girls being had about who was on break or what not & a young African American lady responded to the question n said she hadn’t gotten a break and I don’t think she was saying it out of spite she was answering a question in a conversation she was having when another worker heavier set chimed in and said to her rudely she doesn’t get a break for working 4 hours you don’t get that privilege.. I was absolutely floored at the way she said that to the little girl .. regardless of it that was her manager or what you don’t speak to people that way .. I could tell the little girl wanted to start crying I just felt so bad. You all need to teach your workers on how to work together and be respectful to each other what I witnessed was not okay if I was that little girl I would’ve walked out and quit . Bullying...

I ordered from this chain only a few times online, the food is good. The Nicholasville location definitely makes your meals a lot quicker than Eagle Creek, which was very slow. The workers are friendly. However, I don't appreciate a lack of substance in the buns. I'm talking about 2 inches on either side of the bun is just some sauce, nothing else, no meat, no cheese. That's 4 inches of just bread ends.... This yields my large sandwich really as a medium sandwich with extra bread. I find that the advertising pictures show the toppings reaching, if not, spilling out all sides? But this has not been the case in reality. Please also consider redefining what "light" means on sauce portions... Overall I will try again sometime and hope Firehouse will give proper portions of toppings and less of the sauce...

The food is usually good but every, single time we order they get something wrong. The last time we asked them to remake our brisket sandwich because the meat was dry and it had no barbecue sauce on it. They gave us attitude but finally remade it, and this time the sandwich was literally sitting in a pool of barbecue sauce. The entire bottom of the sandwich box was filled, and bottom bun was absolutely soaked through with it to the point you couldn't even pick up the sandwich because the bun was saturated. There is no one who would put that much barbecue sauce on a sandwich. It was clearly done in...