Subway — Restaurant in Kentucky

Subway is usually a favorite for my family. Tonight I arrived at the order station. There was not a nice greeting of any kind. It was announced that due to shortage of staff, there will be a 20 minute wait. I agreed to wait. I placed my order. My order was read back to me correctly. Then abruptly told to pull around to the window. I’ve worked in a hurried environment. I was understanding. One vehicle in front of me. Their bag of food was passed to the customer less than a minute later. I thought that was a good sign for my speedy food service. I didn’t wait long at all. The gentleman opened the window. Said $19. And took my card. He returned it to me with the paper receipt folded. I pushed it right in my wallet as he was handing me my food. I didn’t check it. I never have before. That’s 100% on me. I live within a mile of this Subway. I opened my bags to see the wrong order. I packaged it back up and returned to the store. I stopped at the window. That gentleman employee opened the window as if I was rude to him. I simply said I think I have the wrong order and receipt. He said, yeah I know. It was someone else’s fault for giving me the wrong bag and he tossed my new bag out the window. I caught it quickly. No harm done. No apologies. Have a good night and the window closed. I understand that my toasted sandwich has been there while I traveled, home and back. However, it was now cold and hard. Had even an ounce of good customer service had been afforded to me. I would never have written this statement. I can only hope that the employees are talked with and trained to show respect. Have a little professionalism. Greet the customer with the company name, and make the company proud to have good employees working for the...

Used to be a pretty good place, went there for lunch a lot. Don't plan on going back though. Prices have shot up, service and speed has suffered, and the portions of sandwich toppings have gone down a lot. Plus when you ask if they gave you a straw and they say it's in the bag but isn't, nothing is more infuriating. Not sure what is with fast food places thinking they should charge the same price as nice dinner sit down places, but it's becoming a joke. $20 for a sandwich and drink, no chips, better places nearby with reasonable...

Amazing service, great attitudes which is a major plus. Listened to exactly how I wanted it made and cave out great, if not better then great. The young lady that was working the counter was absolutely on top of what she does. She's not a sandwich maker, she's every businesses dream employee. I think her name was Katy, not for sure. We parked a semi in front of the building so we could eat going down the road. Kudos to this young lady and I hope she becomes management. That's where she will...