Verona Pizza — Restaurant in Kentucky

If I could give them zero stars, I would. My husband called around 8 this evening and asked what time they closed, which we were told 10 pm. He then asked what time is the latest to place a to go order, in which they said 9:40 so he said he’d call back then since he’s on second shift. We called back at 9:35 and they refused to take the order because the kitchen is closed. We told them about the conversation earlier and she said “it seems to me that we purposely called and placed the order at the last minute” … my husband tried to explain to them that he’s on second shift and eats later and she questioned and didn’t believe that he eats at 10pm… And then we were hung up on when we asked to speak to a manager. I tried calling back multiple times and they would answer the phone and hang up immediately. We have been long time customers for years and will NEVER be back again. We had never had any issues with customer service before tonight. I’m assuming they must be under different management given the recent...

It’s a shame about this place. I knew the owner (RIP sir) when they were in Lexington on Richmond Rd. He was such a good person. Took care of me when I was down on my luck. So to see this place in the current condition saddens me. We walked in and no one greeted us. I had to walk in further to find someone, saw two ladies sitting in a booth. They were servers. They just turned and looked at us. So we had to ask them to seat us. The tables had dirty dishes on them still from prior guests. The salt and pepper shakers were only 1/4 full and extremely dirty. Did not want to touch them. Our server would leave us and go sit down where we found them in the beginning. So service was sub par. The food was meh at best. I did order some extras al a carte (meatballs and sausage link). The sausage was dry as a bone, so for $6 for one it wasn’t worth it. I don’t know if I’d ever go back. The pasta was greasy for some reason. I hope they get it together b/c it used to be an awesome...

This is a two week average rating. If I was rating their pizza from the takeout we got last night this would be a 1 star review. (I’m considering the perfect pizzas we got a week ago as 5 stars)

Last night one pizza was overcooked and the other was burned. The outer edges were black as was the unfortunate spinach topping that wasn’t protected by the crusty brown cheese. It looked like burned paper was sprinkled on top.

There is no way that these should have been given to a customer. I’d have waited for a new one but the last pizzas we got from here were perfectly cooked and delicious so I didn’t check them till we got home. Out of two pizzas we were able to salvage enough to make one. I sincerely hope they get their quality control fixed but one more pizza like this and we won’t be back.

Update: Tried another pizza takeout. Same problem. The outer edge burned black. I’m done with their pizza and I now consider it 2 stars though I can’t modify my earlier 3 star...