Sonic Drive-In — Restaurant in Kerens

Customer service is poor. Left sitting at the box waiting to order for over 15 minutes, with no check in and when I simply said, “ hello, am I still supposed to be waiting” the employee answering made it evident they were annoyed by me by their response and tone.

I tried to apologize for upsetting them when coming face to face and explained I just wanted to make sure I wasn’t accidentally forgotten about. (It has happened and I was waiting quite a while to the point people behind me were leaving) The employee wouldn’t even let me explain that, she was very dismissive to the point of not even accepting payment because she was that determined to not listen to what I had to say. She just kept saying have a great day over and over while walking away…

I was genuinely trying to explain and express my empathy on the situation. Because I do understand getting busy and being caught up at work but her being that way with me is just poor communication and...

My crispy chicken sandwich was crispy Burnt loaded and swimming my in mayo .i waited 15min then l anted over the counter to as k to f they could take my order because the girl just walked away to the back did not take my order see me there standing but still never came back to the front to take my order .the place had 2peolpe in front of me didn’t make sense why she just walk d to the back without any courteously food is bad as is the service DQin Trinidad is a better choice any oth r place is 100%better than Sonic I guess and should of caught the hint from lady before me stated she waited and hour for her order order and came back for her drinks duh I will rate this place a zero not...

I went through the drive thru and was 2nd in line. The lady over the intercom was so polite and sweet. She also came outside to bring my order when she didn’t have to. I was literally 2nd lol. And she let me know they accepted APPLE PAY which was a major bonus because most Sonic’s don’t. This is actually the FIRST SONIC I’ve encountered that accepts Apple Pay ☺️ But seriously, her customer service was beyond top tier. I was also in a hurry which she didn’t even know and I got my order fast. I had to drive back to get her name and tip her. THANK YOU MS....