Dunkin'

I visited this Dunkin Donuts in Kernersville, North Carolina recently and this was my experience:

1.) It was 6:45 in the AM and the line was wrapped around the building. I sat in that line (for 30 minutes, waiting to place my order.) Once I came to the window, the person who greeted me was not friendly, nor did it seem like they cared that I was there. Also, it took them about 10 minutes to even come onto the intercom. I had to say "hello, anyone there?" They came onto the intercom and said "Give us one second." If you are an employee of a customer-based business, you should be ready to welcome anyone with a warm and happy attitude. It doesn't leave a good impression if you are rude and/or insensitive to someone who is trying to help you pay your bills.

2.) After I placed my order, the gentleman on the line said "Hold on, let me check on those muffins". He put me on hold and never responded back on whether or not they had them in stock. He just stopped talking to me. Then after a 5-8 minute wait, a lady came on and said "Oh, I didn't know you were still there, please drive around, we have everything you need." That made me very angry to know that the gentleman who originally took my order didn't have the decency to respond back to me.

3.) I then waited in line for another 20 minutes in order to pick up my food. When I finally got to the window to pick up my order, the gentleman was very unfriendly and just threw me my food without a "thank you for your patience" or "sorry about the wait". I originally ordered two muffins but I didn't find out they only had one until I got to the window. I'd been waiting for at least 45 minutes so I just said "it's fine". He didn't respond with any apology.

In my opinion, this is below sub-par and inexcusable behavior. I realize this location was very busy but that means management could use some help with scheduling employees and/or running the franchise. This experience has cast a shadow over Dunkin which is a shame because I've been a fan for a very long time.

I just wanted to share my experience because I thought it was important for people to know. Based on this experience, I will not be returning and hopefully this will not only inform the public but will be a wake up call for the higher ups involved.