Dunkin' — Restaurant in Kernersville

I visited this Dunkin Donuts in Kernersville, North Carolina recently and this was my experience:

1.) It was 6:45 in the AM and the line was wrapped around the building. I sat in that line (for 30 minutes, waiting to place my order.) Once I came to the window, the person who greeted me was not friendly, nor did it seem like they cared that I was there. Also, it took them about 10 minutes to even come onto the intercom. I had to say "hello, anyone there?" They came onto the intercom and said "Give us one second." If you are an employee of a customer-based business, you should be ready to welcome anyone with a warm and happy attitude. It doesn't leave a good impression if you are rude and/or insensitive to someone who is trying to help you pay your bills.

2.) After I placed my order, the gentleman on the line said "Hold on, let me check on those muffins". He put me on hold and never responded back on whether or not they had them in stock. He just stopped talking to me. Then after a 5-8 minute wait, a lady came on and said "Oh, I didn't know you were still there, please drive around, we have everything you need." That made me very angry to know that the gentleman who originally took my order didn't have the decency to respond back to me.

3.) I then waited in line for another 20 minutes in order to pick up my food. When I finally got to the window to pick up my order, the gentleman was very unfriendly and just threw me my food without a "thank you for your patience" or "sorry about the wait". I originally ordered two muffins but I didn't find out they only had one until I got to the window. I'd been waiting for at least 45 minutes so I just said "it's fine". He didn't respond with any apology.

In my opinion, this is below sub-par and inexcusable behavior. I realize this location was very busy but that means management could use some help with scheduling employees and/or running the franchise. This experience has cast a shadow over Dunkin which is a shame because I've been a fan for a very long time.

I just wanted to share my experience because I thought it was important for people to know. Based on this experience, I will not be returning and hopefully this will not only inform the public but will be a wake up call for the higher...

I sat at the speaker for about 5 minutes with only 3 cars in front of me prior to someone answering. A lady answered to take my order & as I completed stating my order (2drinks) she told me she was making food & to wait for someone to take my order. Ok not a problem. After a couple minutes someone took my order (a large hot Carmel macchiato & a small iced pumpkin spice latte). Was told my total $8.43. After waiting in line an additional 15 minutes I finally got to the window. The girl asked if I had a large hot coffee. I said no & repeated my order. She took my money & I paid. Waited another 15/20 minutes. During that time she handed me my iced latte & tried handing me a hot coffee. Again I repeated what my hot drink was. Finally she came back to tell me the “guy” who took my order rang me in for a large hot coffee even though I had already repeated my order twice to this girl. Finally I said forget it & drove off because I was now really late taking my kid to school. Some serious management reevaluation needs to happen here. I get the job force is the lack of in which I’m quite understanding & patient. For the fact of repeating my order several times & still making excuses & not correcting the issue. That’s uncalled for. Normally I have a good experience & tip well regardless of the wait time, but today was ridiculous. I will NOT be coming back to...

I LOVE this Dunkin!! I mobile order 5-6x a week and my order is made well every time. I may have to wait a bit when they are busy, but that happens at any place you go to. It always looks very clean in their building and their food and drinks taste fresh made. Angel is a wonderful manager and you can see how hard she works to keep things running smoothly. Cody, Jay, and Tay are usually who I see at the drive-thru window and they are all also very friendly and make me feel like a valued customer for EVERY visit. I highly recommend making this your place to go. To the owners of this building-- please make sure you take care of your workers the way they take care of me! Love love love this Dunkin' Crew

Update 2/23/24: I do not know what is happening. The past 3-4 weeks, this place has been awful. The workers are still nice, but they cannot follow my (simple) coffee instructions. One day the milk is wrong, another day its way too sweet, today it tastes like pond water that had some beans soaked in it. I have even adjusted my order (that did not change for several months. I am at this place five days a week) to make things easier for them and its just a different kind of wrong now. Not sure what happened and why I have to gamble on if my $5 coffee is going to be correct, but I sure hope...