Wendy's — Restaurant in Kilgore

Tonight we went to Wendy's and the girl taking orders at the counter couldn't have been any more rude. She didn't get the order right as we were ordering she didnt even let us finish order before telling us our total after the first thing we ordered then as we said no we are not done she let us say another thing and again as soon as she got that she again told us our total so we told her no we have 1 more thing she just kept repeating our total and wouldn't even add on the last thing we actually had to tell her 3 times that we didn't see our chicken nuggets on the screen she then huffed and puffed like she was so put out to have to push in the chicken nuggets.. She acted as if she not only hates her job but that we were a huge bother by even being there. As we waited for our order along with the other customers. One who order before and another who ordered after we all talked about how rude tbis girl was. So it wasn't just us she disnt lime apparently she didn't lile any customer. After we got our order she had gotten the order wrong after I said 2xs no cheese on a my burger actually I might have said it 3 times because she wasn't paying attention the 1st there was still cheese on the burger so when I took it bavk in I was so happy she wasn't at tbe counter the cook came and asked me what was wrong and was so nice and ficed everything that is who should be working the counter but he was a great cook as well so please get rid of the chic working the counter and let that cook train the next oerson bevaise he was great actually made an awful experience way better. I dont normally write reviews but this girl was that bad and the cook was that great. So I made an exception. So because of the cook I gave 2 stars when I was because of her going...

We showed up in a group of 4 and ordered dine in, it was completely dead. We were the only people in the place. My husband asked for a grilled sandwich no lettuce and tomato. We get our order and sure enough, husbands sandwich has lettuce and tomato. So, of course husband goes up to the counter to let someone know of the mistake, because let’s face it-mistakes happen. Stood there and had to call out 5 times loudly to try to get someone’s attention and NO ONE acknowledged him. I got tired of seeing him being ignored when there were 2 crew members right in front of him so I got up and went behind the counter myself to get someone’s attention. Wouldn’t you know it! Someone got onto me for being behind the counter. Well.....maybe if your crew would pay attention to the customers this wouldn’t have been an issue. I’m not one for being the pain in the butt customer but that was ridiculous. This restaurant doesn’t even...

The general manager here is absolutely rude!!! I work in the food industry I know about complaints But... The way you all do business is NOT the way to make the customers happy Our order was correct on the receipt but when we finally got home because we live in almost Tyler our order was wrong Simply NO mayo on anything Guess what??? Smothered in Mayo I called back when finally getting home and passing out food and it was all wrong, and y'all were already closed Finally get a chance to call back just to see if the meal could simply be replaced and not only was I disrespected, but the person on the phone just put the phone down and started taking other orders. While arriving at location same team member and just as rude and refused to help. I would like some feedback and a simple apology if nothing else. Irregardless you will never get my...