Subway — Restaurant in Kimberly

The experience I had at this location at 330pm on Friday May 2 was absolutely unacceptable. I truly hope after this review is read that the kid who was on shift gets a refresh training on customer service.

First off, I walked in and barely got a greeting. There was nobody else in the store. As I stood there waiting for him to acknowledge that I might be there for an order, he just kept making more and more sandwiches. Another kid (and by kid I mean high school age) comes in about 3 minutes later, and looks at the guy and says "so I take it you got my online order for 18 footlongs?" The worker kid laughs and says yes. Still saying nothing to me. But now knowing more information about the order he is working on I ask "so does that mean you are going to complete all 18 of those before even taking my order?" He had only started maybe 5 of the 18. He responds "yes I have to. They came in first." I told him I was only ordering 1 sandwich to which he responds "sorry these were first." Even after the kid picking up the order said he could wait for mine to be done! So I said that if he seriously wasn't going to take my order until those were were done I was leaving. He still looked at me and said "sorry I'm doing these first. They came in before you." Ridiculous!! He didn't even ASK me what I was there for, let me know that there was a huge order that came in, offer to make mine quick if it was small, explain any of the situation, NOTHING. I saw another gal going behind the counter, so I assume she was there to be on shift and the guy didn't even mention that there was someone else clocking on and she could help if I was willing to wait a minute. There were SO many options for this situation and he picked the worst one. Not putting a customer who is physically there above an online order has NEVER been a standard in food service or customer service and should not have been in this...

Gabriel was awesome, but have more workers during lunch hour, 1 person to manage whole place is crazy!!

Listen. Today, a Saturday at 1 pm, we come to pick up our online order and there's one lone employee, clearly hustling. I tell him the name and he says he'll get to it ASAP and that HE'S THE ONLY EMPLOYEE WORKING. Until 3 pm. Like... Seriously??!

So Gabriel is a fabulous and efficient, kind employee with a fantastic attitude because he didn't complain at all and told me it was all good.

But do better subway. There's no way you're gonna gold on to good employees if you leave one person to serve everyone for the entire lunch hour....

Looked on line to see if they were open, says open till 8:00pm it's 4 so I drove down to Subway. Doors were locked but the open sign was on, girl came to the door asked if I had a pickup. I told her no I needed to place an order. She said they close at 4:00 on Sundays but I could order threw the app 😳🙄 REALLY!? So she can't take my order with me standing right there but I can go on to the app and order a sandwich and then what wait in my car until it's done that is ridiculous. These people need to get their crop together at least fix your hours on Google so the rest of us don't have to waste our time!...