Wendy's — Restaurant in Kingsland

I visited this location in the morning and had a terrible experience. The initial problem arose with the mobile order process. I converted my combo to a large, but after placing the order, the Pineapple mango lemonade showed up as a small. I tried explaining the situation to the shift manager and asking for them to change it to a large (I was willing to pay the difference), but he wouldn't even let me talk. This happened twice. Once when I got there and tried explaining my situation, and then when he asked me about the problem right before handing me my order. He got defensive and pretty much brushed me off, telling me it was my fault for not double checking and that he wouldn't be helping me with that issue again. He refused to understand that I did change the WHOLE ORDER to a large, but that for some reason it didn't go through when placing the order. He was responding to me as if I were demanding something from him personally, when in fact I barely even got to explain what happened because he continuously cut me off. He could verify the issue himself by trying to place the same order on the app from his own mobile device, if only to prove to himself whether or not I was lying about the issue. But that would require any true intention of offering kind customer service instead of treating me as an inconvenience. Instead he made it clear that app problems were not his problem and proceeded to make a mountain out of a molehill and make an unnecessarily uncomfortable situation out of nothing. This was especially insulting given the fact that a lady before me was given a FREE bottle of orange juice after she offered to buy one. He fought me over 50 cents (and ended up giving me the larger drink anyway), yet gave a lady a $3 bottle of orange juice for free.

Also, they did not give me my soda, which I had to return to get, the sandwich was cold and did not have the bacon. I am a truck driver. I need my food fast and prepared properly. I do not have time to keep going back and waiting another 20 minutes for food. This was a truly awful experience and the next time I need to stop at this pilot, I'll make sure to have eaten...

We had lunch at this Wendy’s inside the pilot travel stop in November 2024. I was amazed how long it took to not only order but then wait to receive our order in this fast food restaurant. There was a person in line ahead of us. And before we had received our order, the line grew. I would estimate that to place the order and sit down took ten minutes or more. The person yelling out the names for pick up, was very difficult to understand. I watched various people talking to each other saying “what did she say”. What happened to fast food? It’s been getting steadily worse and worse as time goes on. Wendy’s use to be one of the better burger joints. But like McDonald’s and Burger king, the food tastes terrible. It’s somewhat eatable and fills your belly, but there is no longer much enjoyment with eating it. I guess that’s why places like Freddys, steak and shake, and Culver’s seem much more appealing nowadays. Anyway I had a double burger meal and the wife just a chicken sandwich. My food was borderline warm at best. But her chicken was so hot she badly burnt her mouth on the first bite. It took her by surprise because the sandwich felt quite cool. The chicken must have been fresh out of the fryer. At least it was fresh, I guess. The soft drink machine was out of most brands. So we had to pick a soda we didn’t really care for. I can understand one being out. But multiple flavors all at the same time? We paid almost $20 for our food. Two sandwiches, one fry and one drink. expensive and it kind of sucked. And to top it off, not one of the employees remotely seemed friendly in any way. Maybe it was just a bad day for the entire crew? But we found this Wendy’s extremely slow, unfriendly and expensive for the meal we were provided. Wendy’s should think about maybe going back to food that actually tastes good rather than maximizing profits with the ingredients they are passing off for...

If I could give 0 ⭐️ I would. I stopped at this location 01/25 at 09:50 a.m. and purchased breakfast totaling $16.14. My order (the problem) was the chicken biscuit combo with a large tea…fry’s were cold but my biscuit wrapper was hot so I wasn’t going to complain. Being a truck driver, I left location, got 2 miles up road…bit into my sandwich only to find out that this sandwich was raw and undercooked on the inside. Breading was brown/hot and the biscuits was hot. I called the number listed on the website only to be told it’s not a working number. Called corporate office in Columbus Ga to report this issue and send pictures, report was suppose to be taken and rep was suppose to call me back, which did not happen…imagine swallowing uncooked chicken and scared to deaf of catching salmonella or some other type of food-borne illness due to the incompetence of overworked and underpaid staff members who pulls chicken or any food item too fast just to get people out of the location. Are people health not a priority anymore…? I’m more disappointed in corporate for not taking my complaint/concern seriously than the establishment that sent out that undercooked food! I didn’t ask for my money back because my husband’s order was good and I know mistakes happen but at what point do you not take customers complaints serious. If there was a space for me to upload images…I would,l. Since it’s not, I’ll go to google reviews and leave this same comment with pictures available! I will never eat at this location again and ya’ll can keep my money! Gratification is making other consumers aware to check your food before you leave out of the store…especially...