Dunkin' — Restaurant in Kingston

Super strange experience, on the 4th of July I placed a mobile order 7:57 am, the store is at most a 4 minute drive from our house, we went to this location at 53 Church st, I go here most Thursday's to get my daughter a coolatta and doughnut. Drive through was empty, we were stoked that meant not waiting 10 minutes to get our mobile order. Went up to the order window, no one answered waited a few minutes, pulled up to the drive through window. Completely dark, knocked (which I know is rude but we wanted our order), no one came. My husband and I waited for nearly 10 minutes in an EMPTY drive through and decided we were wasting our time. I have now spoken to an employee on 7/13 who was rudely adamant about them being open. Then I spoke with manager on 7/24, I assume, who also told me they were there, the manager insisted on showing me the camera feed from that day claiming to have made 6k on the Fourth of July and stated she made my order but threw it away because we never came to get it. She also said another person claimed there were cones in the drive through but they don’t have cones there so she didn’t know what they were talking about they don’t even have cones in the store. So I wasn’t the only person saying they were closed from what I gathered from that statement. I was also told I would not be getting a refund as they were open and the owner of the franchise would see that they were working and refuse a refund. I don’t care for footage, I know what we saw and that was a dead, dark, closed store.

You’ve lost a customer that’s for sure but if you’re making 6k on a day you were 100% closed you’re probably not concerned about losing a customer.

Dunkin’s coffee is not worth this drama. It was just convenient.

If they were actually open they weren’t working at 8-8:15 that morning. I have never had an issue until this and the fact I didn’t get my order, while being told without actually using the words that my husband and I are delusional and that we will also not receive a refund is unacceptable. I have now made second case of complaint through the app to try to get a refund. I honestly 100% hate leaving...

Had to rewrite my review. Previously it was about how they couldn't get a simple order right to save their lives. They fixed that. Now the problem is over a dispute about not giving us our online order on a holiday. Supposedly they were open when we drove to pick up our order. If they were technically open they weren't in the lobby and the drive through wasn't being operated also there was a rack of donuts in the window. To us that clearly gives off signs of being closed for the holiday. No big deal we figured they would just give us a refund. Nope they have been complete jerks over this whole ordeal stating they were open and threatening to show us the security tapes lol please contact me and show me the video where you were clearly not open. Either way these people suck they clearly do not give a dam about their customers happiness and have zero social skills. We wouldn't even be mad if they had been nice about it and said they just simply couldn't give us the money instead they have called us liars. We will never be using Dunkin...

I always tell my wife I hate the Dunkin donut from 53rd church st they the closest to my house but I rather waste more gas and time to go somewhere else

There was a time that I was bit late for work so I had no choice but to go nearest 53 church st all I ask is for hash brown and hot coffee . The hash brown were solid hard and the hot coffee tasted bad like it had that burnt meat taste it’s hard to explain . How can they messed up simple order ?

Those kid were really young they even cussing and saying the word “retarded” unprofessional there ppl out there with mentally Ill kids not a nice word to say also really unprofessional. If u don’t have empathy for mentally sick ppl we shouldn’t trust u with our food n drink period .

I super regret going there again I haven’t learn my lesson . Now, I end up buying myself a fryer and coffeemaker so now I’m making my own breakfast !! IM fed...