IHOP — Restaurant in Kingsville

So I was tired of all the soft serve milkshakes in town and I looked up which restaurants still make milkshakes with real ice cream and as far as in Kingsville only IHOP does. So I went on their website to order some food and a milkshake to go their milkshake price was I believe $9.89 and I was in disbelief but I know everything costs so much more lately so I went ahead and ordered it. Mostly because I had a $5 credit with GrubHub. I also ordered The three buttermilk pancakes for 9 something dollars. I got there when the order said it would be ready it wasn't. After about 10 minutes the pancakes showed up with the server letting me know that the original person who helped me at the counter was making the milkshake for me as we spoke about another 15 minutes later she shows up with a kids to go cup and hands me the milkshake. Strawberry ice cream melted all on the outside of this now dirty, tiny cup. I'm walking back to the hotel with it and I don't even make it out of their parking lot before I pop the lid and see that out of the cup that's equivalent to a can of Coke there's about an inch of milkshake missing and the whole thing is severely melted. More like an ice cream milk soup not shake.

I was disgusted and took a picture immediately and couldn't believe that they were charging me $10 for a kids to-go cup of this and decided I was going to make sure I review this. I get up to my hotel room and open up my pancakes. And when I pulled the top one aside and looked like somebody had American pied the middle and bottom pancake. There is no reason for there to be a hole in the middle of a pancake from a restaurant. So I'm trying not to even think about what may or may not have happened to those pancakes. But I do know that my bill was over $20 for three pancakes and a kids sized melted milkshake that had less volume than a can of soda does. I don't know if this is a Texas thing or Kingsville thing or if they were angry because I ordered food on Easter. Regardless, I sure do hope that something positive comes from this.

Update: corporate called me and informed me that someone from the restaurant would be calling me within a few days after posting this. No one ever called. No follow up from the store...

This place deserves no stars. At one time this was one of the nicest restaurants to eat at. Now I am telling everyone I know to avoid this place. I found beard or pubic hair on my plate under my food, ordered water and was given lemonade, nothing tasted good, the cleanliness of this place is horrible (basically an embarrassment), employees during the evening service (I don't know what it is like during the day time) debate over who will be inconvenienced from their cell phones and gossip to serve a customer, employees using their cell phones in front of customers during their working shift, drinks were bad...tbh, there was not one thing that went well tonight. Nobody sanitizes anything, despite being told that seats and tables are supposed to be between each customer. The place doesn't feel like the air conditioning works (there are portable air humidifiers to help control the mold problem). Further, the attention to a clean place, good customer service, and quality food is a testimony to poor training from management and a complete "I don't care about anyone but a paycheck". If this keeps up, either the lack of customers or the health department will close this place down.

[Updated 5/25] nobody from corporate and nobody from the restaurant contacted me or apologized (other than the manager who comped my meal that night). This is exactly why I drive by this place time and time again and see NO ONE in their parking lot. Just close...

Im Not sure About these people that have left good reviews. We go to alot of ihop everywhere when we are traveling. Our daughter has a food allergy and ihop is one of the few places we can go. So when we first showed up it looked like one of the cooks and a waitress and some other girl were standing by the door. Like they were slow. So when we went in it was filthy. The florr had trash. I am not a really picky person but this place smelled horrible. Not one to make you want to eat. So i begged my husband if we could leave but due to not many places my dughter can eat at we stayed. Food was okay. But all the staff was standing around and one young nice kid was running all the tables himself. I was confused. When my husband went to pay he said another young guy came and instead of using cash registor just gave him change from apron. Didnt count it out but it was all rolled up in a ball! And we were shorted. My husband said the bathroom was horrible and urinal full of toilet paper and no paper towels. Then as we left there was the three staff hanging out by door again. Weird. Do they even have a manager there? I dont usually dont leave reviews but this one in kingsville has to be the worst ihop to date! Thankfully we were just traveling through and will never...