Wendy's — Restaurant in Kissimmee

As most people have mentioned on here, this location is horrible and it just sucks that it’s the only one on my way home from work. I’ve been here multiple times as I drive my children home from school with me, and it never fails that I have to go back around the drive thru to have them fix multiple items that they messed up on. Today it was a lack of fries and a wrong sandwich. My son’s kid cheeseburger was in my bag and my cheeseburger was in his bag. When I looked at mine, there wasn’t anything on it. I went around and informed them of the missing fries and the manager or lead at the second window didn’t give me and second to continue and how could I even expect him to apologize with his attitude. Once he got my fries to me, he expected me to just move on. Just rushing me through. I began explaining that my sandwich was also incorrect and he decided to just argue with me about it. I wish I got his name so that I can put it on blast here and call his manager as well. He was so rude just arguing over me and his last resort was to blame the AI… the AI got my order perfect, THEY did not! Needless to say, I drove away with a wrong order again from this location. At least they put a nice young man at the first window to handle the check out process, as that was also a huge mess last time with them saying they charged me for the wrong items and taking my debit card back to swipe it again. I don’t expect much from a Wendy’s location, so I really don’t mind at all when they get my order wrong… it’s annoying, but I can handle it. The reason for this sad review is your lead or manager at the second window with a blue shirt. He spoke rudely to his employees, they were agreeing with me, and he continued to argue with me, and then blamed it on the AI. Corporate needs to take over this place and give it an overhaul before the target arrives and starts to attract Lake Nona residents that don’t put up with this junky customer service. Thank the nice young man at the first window for being the only reason you’re even getting one...

I came here on February 5th went through the drive-thru, and ask for the mozzarella cheese burger without asiago cheese. Usually they ask you if you want a single double or triple. They do not ask me that and gave me a double and I hope to God I was not charged for a double because I did not ask for a double. I tried calling them several times only to get nobody to answer the phone because they are just lazy to answer the phone. And of course their customer care center isn't open on Sundays.

Update Feb. 6: I called up there again to speak to a manager. Stephanie if that isher real name answered and asked how she could help me? I explained that I was probably charged for a double instead of a single patty sandwich. She tells me that,that is the wayit comes. I said ma'am it comes with a single patty as it shows that on the picture. She again tells me that no it is a double. I then said I would check it out the next time I went through a Wendy's. And hung up. I ended up googling the picture and what do you know it has 1 patty. I called her again and told her I would like to speak to the general manager as I googled it and it has one patty. She told me the gm would be in at 2 pm. And then gave me her name. As we were about to get off the phone, she says I'm glad you know how to Google. How professional is that? She does not deserve to be a manager acting like that or not knowing that the Italian cheeseburger comes with one patty. You need to know your stuff when you become a manager. She was very cold and acted like she did not want to be there yesterday. I also called the customer service line who in Fact told me it was 1 PATTY, YES 1 PATTY STEPHANIE. . YOU guys need to quit overcharging customers just so you can make your sales goal. It's very UNPROFESSIONAL!!! I HOPE the d.m. calls me too. Update Feb. 7, I received a refund for it. I appreciate what your GM did. I wasn't expecting a refund but for the person to understand what she did was wrong ....

*Update: Next door at Wawa I noticed the clientele looked mean and the staff there had the same unsmiling service. I wonder if the staff at this Wendy’s has had to not smile so they don’t get unwanted attention. Their service skills need help but that can come with training.

8:25 am. Unsmiling service. Three people behind the counter made eye contact but didn’t smile, eyebrows were down. No greeting. Front room you only order with kiosks so we did drive through. Person on mic didn’t move her lips so hard to understand. My husband ordered coffee, asks for cream and sweetener. Person on mic says “Ok,” not how many creams or sweeteners like at McDonald’s.

When we got to the window person on mic looked at us deadpan and said, “Are you two orders?” We were confused why she’d ask that. No smile, no good morning, just that plus “Pull forward.”

Nobody in line behind is but they had us pull forward and park and wait for the breakfast sandwich and coffee.

Finally brought the coffee after 4 minutes. My husband says, “Where’s the sandwich?” Person says, “Huh? Oh, sorry.”

With no stirrer they gave him sugar packets, not sweetener, and a cup of milk for the coffee. The last girl with blond hair brought out his sandwich and said, “Excuse me,” as a greeting and said, “Sorry,” with a lightened expression, not a smile but at least not frowning like earlier.

Sandwich was good! The potatoes were shaped like flat French fries and he didn’t like the seasoning on them so he didn’t eat them. I hate to waste so I went in to ask for sweetener. The blond girl again was the most helpful. I clarified Splenda or pink packet and she asked how much (many) and gave me 3. The sweetener was chunky like the packets were slightly moist. The coffee was surprisingly good quality, like...