Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Vallecitos
4.9
(27)
We love Subway. We've been to Subway at least 200 times, no joke. Never had a problem. Love the franchise. Until this time... I'm not sure if the general issue is this specific store or a failure in corporate policy. Regardless, how one employee at this store handled it wasn't good. Last month, we ordered a premade sandwich on the Subway App. We loved the sandwich. Then this month, we went into this store and asked them for this specific sandwich by name. They had no idea what went on the sandwich - NO IDEA. Huh. It didn't have to be a big deal, but the way one of the employees gave me attitude turned this into a negative experience. I felt pressured and rushed to tell them what I wanted on the sandwich, but I didn't know! So, I had to reinstall the app, and find what was on it. The lady kept going with the wrong sandwiches, I guess thinking she could just push me out of the way. After I got the app installed, I asked her to throw the sandwiches away and start over, using the menu items listed on the app. The following week, we went to another Subway, asked for the same sandwich, the guy working (a very nice guy) politely explained that corporate promotes a specific sandwich short-term on the app, but they don't tell the stores so the stores don't know how to make it. HUH! Oh well, no company is perfect. We still love Subway. Just don't love that lady that was...
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We always come here to support the local subway and always disappointed. I don't know how many times I tried to give you a chance to remedy this but always when the manager is away the kids like to play. Giving me a bread that was broken in pieces and trying saying I did it when you handled it. And I don't like to complain but...
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Ordered my food, when I went to check out they tried to run my card and the system wasn't working. So he said I needed to pay cash and the system had been messed up all day. They didn't put any signs up or say anything to me before I ordered. So I wasted my time and didn't even get my food. Unprofessional and I won't...
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