McDonald's — Restaurant in La Puente

Made an app order here on 8/10/25, went to pick it up, had to ask in speaker if someone was there, finally a voice came through after a minute ot two, gave him mu id from my phone, he then said pull to window, went to window 1, mo one there, waited two or so minutes, no one ever showed, went to window 2 and the girl looked at me like what are you doing here, I told her I had an app order, she looked confused and ask me my name, said ok and walked off, never saw her again, after a couple minutes a guy walked up to the window and ask me what I needed, I told him, he looked confused too, left the window for a minute, came back with an open sack, and handed it to me, I asked for my receipt and he said he didn''t have it, I finally got angry and asked for the manager, he told me to go to window 3, I drove up to it and waited 2-3 minutes, finally hopnked my horn 3 different times and finally a girl came up, said she was manager , I asked for receipt, she told me to hold on, after a minute or two she came back wtih a duplicate receipt and handed it to me, I ask if everyone was on a break there and she just looked at me, never said sorry for your wait or amything, after makeing a com plaint I got a call foe a Sal from McDonalds and he basically said some people show up way late to pick up their order, basically said "it happens" sorry amd "I will look more into this" HA! I see the customer is the one who is wrong, way to go Mcdonalds, you're a good amd understanding...

Sometimes employees forget that we, the customers are paying for the food and service, these employees can be rude and bothered by someone’s request, for example today I went through the drive thru of the Amar McDonalds. The cashier didn’t even make eye contact with me, he just pulled the money from my hand and gave me my change without the receipt, he was to Busy having a conversation with a female employee, then when I go to the next window I was given the drinks, one drink was a hot large tea. The tea was given to me but no tea bag, no sugar or honey, the female employee didn’t even have the decency to open the window to ask me to go to the second window to pick up my food, she demanded me with her finger, I go to the second window, once there a female employee gives me the food but doesn’t give me my tea items, I ask her for the tea bag and she appeared bothered. She gave me one tea bag and I asked if the large hot tea comes with two tea bags because it should, this female employee said no and there you have it. McDonald’s needs to either retrain its employees or make better choices as to who they hire, I paid for my food, it was not given to me for free, therefore I expect more from a big corporation like this, also it’s the Holidays, be kind and professional. This is not the first time something like this...

Went on November 19th around 1:30 or 2 PM. Ordered 2 double cheeseburgers with extra onions, large fries, and a medium diet coke. Food tasted better than a lot of the other McDonald's I've been to in the general area. Tasted fresh and hot. Issue is the customer service.

You can be very polite to them and they don't say anything to you between all 3 employees at the drive thru other than your total. No "hi", no "thank you", no "have a good day" even when I said all of the above as a paying customer. Guy that handed me the food looked like he wanted to kill people, no joke. Management needs to do something about creating a friendly and welcoming environment for their customers.

I have had three friends work at various McDonald's over the years and i worked on customer service for 8 years. Its not hard to be nice to your customers, especially when they are nice to you from the outset. I was planning to make this my go-to McDonald's because it's near my church. But maybe I'll go to a different one for now on. Maybe I'll call corporate too. I'm not happy with how I was...