Customer service has gone way down. I’ve come here for years and travel in on occasion from out of state. The past 12 months has shown a drastic change. Owners are never there now, and owners and the staff are kind but not personable. They use to sell the experience and could again. But they’ve got to get that small town, family and friends relationship back.
It’s very “business”. You can get good coffee and food anywhere, but to get a good experience with staff that care about loyal raving customers is rare and this use to be it. They can have what no other big chain has, but it’s clearly not focused where...
Read moreReview Date: August 26th, 2015
Located in Lacon, IL, The Coffee Hub is a fantastic little coffeehouse in a little town.
Between some pretty good coffee and a delicious-looking menu written in and on a unique backing, this place is a gem. I got my usual Iced Caramel Latte and is was good. The staff was friendly. I wanted to sample more of their menu, but I was headed to Matthiessen State Park, so I had already eaten a decent meal before heading out.
I would love to go back some day and try their ice cream and...
Read moreMade a quick stop here going through town, such a cute place. They have a lot of drinks to choose from and some seasonal choices as well. Lighter breakfast items, and whatnot! The atmosphere was very nice, a lot of seating including couches. Would be a great place to enjoy a coffee and chat for a while. The staff was wonderful and very friendly. Definitely was an impulse stop but I'm glad I did, I would definitely swing by again if I am in town again. Something there...
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