Popeyes Louisiana Kitchen — Restaurant in Lafayette

When this location opened I thought, “Outstanding! Spicy, fried goodness just moved much closer!”

While anxiously awaiting my opportunity to dance while singing “Love that chicken from Popeye’s!” in my horrible imitation of Louis Armstrong’s voice, my mind wandered to thoughts of delicious cole slaw and buttery biscuits.

—and then I visited them.

My desire for chicken being greater than my desire for polite treatment, I made it through the obstacle course of rudeness, apathy and astounding lack of short-term memory that is this Popeye’s drive through. I chalked it up to the staff being inexperienced, untrained or just suffering from the understandable angst of working for near-minimum wage in a nation that can’t seem to find money for healthcare, yet never fails to find cash for new weapons.

I tried again. Same, but this time the bad experience was compounded by the fact that when we were given an incorrect order, we were also subjected to a mini-lecture on how to speak clearly from an associate with the language skills of a retired Mississippi River tugboat captain.

Then today, the same level of wonderful care PLUS an associate who verbally machine-gunned my order to me, took my debit card and managed to hand my food, card and receipt through the window without ever looking at me directly-as though she was the Cajun Perseus and I some horrible chicken-scarfing Medusa.

Three stars. I’d like to say I won’t be back, but at some point my desire for Popeye‘s chicken will overcome the negative feelings induced by my memories of ill treatment at the hands of these guardians of my favorite...

PHAHAHA if I could give negative stars, I would. WORST experience ever. I was told I could wait 20 min for regular chicken unless I wanted spicy, so I said sure. Who tf wants to wait 20 min in a damn Popeyes parking lot on a Wednesday night. Not I. As I am handed my drink, the boy in the window asks, "Coke, right?" And I shake my head yes. I take my place in the waiting line, prepare to take a sip of my favorite beverage, and just about choke when ROOT BEER intrudes into my mouth. Uninvited and certainly unwelcomed. A girl comes out of Popeyes handing another customer their food, so I call her over and explain the situation. She smiles and says she'll fix the issue right away. Time is passing, I can literally see 4 workers in the kitchen standing around, on their phones. Doing absolutely nothing. Including the girl. She waits until the boy at the window has a second to pause and I see her ask him to get me the right drink. He does. Not sure why she couldn't have done it herself. Who knows. Maybe she wasn't trained in the art of fountain drink machine operations. The cars begin to pile up in the waiting line, yet they all get their food before me. All I ordered was a two-piece with fries.... how hard can this be. When 20 min pass by, I've had enough. I drive up to the window and before I could even say anything the boy at the window says "we just waitin on the fries" Like ok I'm so sure it takes 20 min to reheat some fries. FINALLY I get my food. AND. THE FRIES. ARE COLD. C O L D fries I waited 20 min for greasy chicken, a mediocre biscuit, and cold french fries. Never again Popeyes,...

Shift manager (female whose name begins with an S) argues with customers about what they actually ordered when the customer is given the wrong order and goes back to the location for it to be rectified.

Ordered 10 spicy tenders using a coupon that works only for 10 tenders. Get home, bone-in chicken. Cart the chicken back to Popeyes and walk in and explain the situation. Shift manager argues with me and tells me I ordered that - I tell her that no, the coupon only allows tenders and the order was correct on the screen. Naturally, I wasn’t given a receipt. She doubles down and says I ordered the bone-in chicken and the screen was for the car in front of me. (Really? Then why was my entire order, including sides, correct on the screen?) The person who actually took the order came up and told her that no, I ordered the tenders, and whoever made the order messed up. She STILL wanted to argue with me about this, so I told her that I’d dispute the charge with my credit card company unless they rectified this. She walked away. The person who took my order went above and beyond and remade my ENTIRE order. I only wish I could’ve gotten his name because HE SHOULD BE THE MANAGER. The sheer audacity to argue with a customer about what they ordered even as your own employee is telling you the order was ordered properly… I...