Taco Bell — Restaurant in Laguna Hills

This Taco Bell opened up 8 months ago and I absolutely love this location. I showed up 5 min before close and told the gentleman, Jose M., that I would order something simple since they're about to close but he said something along the lines of "No, order anything you want we got a few minutes" so I had a nacho bel grande, hard taco, Chipotle chicken taco well done, 2 Cinnabon delights, and all of them came out perfect with a perfect distribution of ingredients. I asked for a water, he gave me a large one with a lid and straw knowing that I had my German Shepherd in the car next to me. Gave me a few more sauces then I needed and extra napkins. Everything was absolutely delicious and perfect! Even the lettuce tasted nicely fresh and the main test for me was how the "well done" requested item was going to turn out and that was perfect!! The best part about this whole pleasant experience for me was that when I was about to drive off after receiving the order I took a look inside the bag to make sure everything was right and Jose M was right there and waiting in a way that wasn't for me to leave, but in that he wanted to make sure I was satisfied! What a great environment and great culture here. I highly recommend it!! If you read this and enjoyed my review tell Jose M that you read Persian Chris' review and send my hello!!!

Jose M - Thank you for your excellency for you are a great example of an exemplary employee and valuable asset to this company, and for my...

I’ve never felt compelled to leave a review for a Taco Bell...until now. This location is on another level. From the moment you walk in, it’s clear this isn’t your average fast-food stop.

The real standout here is the manager, Alejandra. She’s a powerhouse--genuinely kind, incredibly professional, and clearly leads by example. You’ll often see her jumping in wherever needed, making sure orders are right, the dining area is spotless, and every customer feels seen and appreciated. Her energy sets the tone for the whole crew.

The place is immaculate, the staff is friendly and attentive, and the whole environment feels like a well-run operation that actually cares. It’s fast food, yes...but with the kind of service and pride you’d expect at a much fancier spot.

Alejandra and her team deserve recognition. If Taco Bell is reading this, this is the...

very disappointed with this location. visited this location last night. ordered through the kiosk and ordeed a chicken chalupa combo with a strawberry freeze, two sides of potatoes, a cantina chicken burrito meal with a water bottle. i did substitute a chalupa to be a ground beef chalupa. i ended up getting only one chicken chalupa and two beef crunchy tacos for my food and my boyfriend got an extra beef crunchy taco which we didn't order. the staff was obviously busy with the drive thru line which i understand but i was really unhappy with the reluctant service and such a big error with the food. i didn't even get a texted receipt when i asked for one too! i don't think i'll be returning to this...