Hardee’s — Restaurant in Lake City

I can’t recall a time I received good customer service from this location, however, my experience this morning was definitely the worst thus far. So I get to the speaker and I order a medium sausage, egg, and cheese biscuit combo. The lady at the speaker repeated the order back to me to confirm. I get to the window, no good morning just $7.47. I think nothing of it until I get my bag and see a small hash brown and small drink. I let the woman at the window know that I order ed a medium meal, and with attitude, she said well you were rung up for the small. Since I have experience in both food and customer service, I told her I don’t mind her doing a refund and charging me for what I ordered. Instead of making the moment right, I get charged for the small meal anyway and given a free medium drink. Confused, I looked in the bag and at my receipt and waited for the medium hash brown that I asked for. The woman was like it will be another 65 cent and I need the hash brown back. To sum it up, it’s not about the food, it was more about the experience and quality of service I received. I am very understanding that it is stressful dealing with the public, because I do too. But there are so many instances where I’m met with attitude when I’m so...

I gave them a three star only because the morning crew are normally great but the evening is terrible they are less than a 1 star. I went to the drive through window and no one answered after 3 or 4 minutes I went inside. Inside there was a worker sitting at a table on her phone. After a minute she looked up and said oh I didn’t see you come in. I placed my order and the lady went to fix it and told the girl to ring up my order. When the girl told me how much it was I couldn’t understand her so I asked her what she said. The girl got an attitude with me and I told her I’m sorry I couldn’t understand you with your fingers in your mouth. She then said with a nasty attitude “I know that’s why I took them out.” Not only was her attitude nasty but to have her fingers in her mouth while working in a restaurant is disgusting and a health department violation. The girl obviously did not care. In years past this was a decent place to go. it appears the evening shift manager doesn’t care either. Honestly think these people need to be fired. It’s no wonder they don’t have much business in the...

We came into the restaurant and ordered over $50 worth of food. I ordered a chicken sandwich with no pickles. I don’t eat them nor do I like the taste of them. My sandwich came with pickles and I sent it back. There was one pickle removed and the sandwich was given back to me. I sat down to eat and there was another pickle on the sandwich. It was taken back and the cook was told to make a new sandwich. He did not just took the pickles off and sent it back. After the third time I requested my money back. There was no one but us in the restaurant and very few people in the drive thru. Customer service was non existent. I left Hardee’s and went to Burger King and requested a sandwich with no pickles. It was made to perfection. Burger King...