KFC — Restaurant in Lake Elsinore

I would put no stars if it were an option. But I submitted a larger sized catering order for 33 people the evening before (submitted at 5pm the evening prior) for an 11:15am pick up the next day. It was for a work function and having the food arrive at a certain time is imperative. At 11:00am the day of pick up, while I was on my way to the restaurant, I received an email from KFC saying they could not fulfill my order and it was cancelled. I tried calling the location several times with no answer. I spoke with a different KFC and ended up fulfilling my order through them instead. They did explain that there are issues with pot pies and that could have been why the other store couldn't fulfill my request. I had no problem with adjusting my order if pot pies couldn't be made. What I have a huge problem with is KFC cancelling on me minutes before my order is supposed to be ready, and not even having the decency to call me directly to discuss and potentially adjust the order. This should have been addressed first thing in the morning, not at the time of pick up. Extremely poor customer service. I would not send my business here...

Decent food, just like the original recipe from way back. Side orders, mashed potatos and cole slaw acceptable, even though the cole slaw seems very watery and extra sweet, they were finished in the end. Biscuits no different, gravy the same, since it is all a formula that has worked for the old and new Colonel from way back when. Service at the hands of very efficient Olivia, a refreshing experience with not much fanfare, got the job done with a very positive attitude. Bought the 16 piece family meal for a grand total of $35.95. Will not repeat any time soon, because even though it is a craving that must be appeased every so often, it is not the kind of meal we can eat on a regular basis. Of the KFC's around the area, including Menifee, Temecula, and Murrieta, this location is probably the best to visit, since they have a decent All You Can Eat KFC, and the place looks well kept, and the area safe to...

Second time coming here wasn't great experience I think I remember why it too us a while to come back. I got the Nashville hot tenders combo their menu said 8.99 for the 5 piece which is what I ordered but they charged me $2.50 for a dip cup? Which I don't understand what that means my boyfriend also ordered 5 piece tender combo and also charged for $2.50 for a dip cup and they put the Buffalo sauce on top of the tenders which he did not ask for that. We didn't want to make a big deal so we just tried our best to enjoy it. But when we got our food our biscuits and fries were already cold!. And it's not it's busy we were like the second people that arrived. And the cashiers seem a Lil ignorant. A customer was asking for the restroom code and she just ignored him and she...