Chen's Wok — Restaurant in Lakeland

The BEST Chinese food in Lakeland, quite possibly all of Central florida. I have yet to find authentic tasty American Chinese food as good as this. They're from Brooklyn and it's unlike the typical southern style Chinese found in Florida. The quality and price can't be beat. It's worth the drive for the Crab Rangoon alone. But the Wings, General Tso's Chicken, Beef and Broccoli, and the Eggrolls are also some of the best. The staff is great at accommodating order requests, and are extremely professional and hard- working. Family owned and dedicated to customer satisfaction. In the plaza next to Dollar General on N. Socrum loop road. Do try it! And tip them well for their awesome service. I promise they'll remember & serve...

After placing my order AHEAD, I go to pick up my order. When I arrive to my destination to eat, I find that I am missing a part of what I ordered. When I call back the girl who answered the phone, very unprofessionally told me there was basically nothing they could do and sorry they forgot. When I asked for a manager, she told me she wasn't to come into the restuarant until later. When I asked her what time, she was unable to provide a time and said, "I don't know, she's with her family. She comes in when she comes in. You can just call back in the afternoon to speak with her." Completely unprofessional both in demeanor and execution. I will NEVER get food from this...

Ordered shrimp egg fu Yung with no onions. About ten minutes later a very apologetic lady said the cook made them with onions and asked if I would take the order. I stated no, as the ingredients are added as the order is cooked and it was not a ready made item. She then asked the cook to remake the order. Apparently the cook is a Diva, as he refused and started acting very irrational, enough for me to back away from the chopstick section in case he went nuts. Long story short, he walked out the back door in full Diva and I walked out the front door. Still hungry. For Egg Fu Yung. No onions. Never in a million years did I ever think this was the code word for Chinese...