Reposting Here since a new Page was created from the original now called Margaritas Gourmet
We live nearby and saw this place was opening up, so we figured we would give it a try.
It was packed when we arrived, we had high hopes and the new Restaurant is beautiful. We thought it was a great atmosphere and were looking forward to giving this place a try! This is how it retained a star (and the google minimum).
We should have known we were in for trouble when the lady at the hostess stand didn’t speak english and the manager/hostess had to come help us, due to the crowd we sat outside, and that began our problems, we came with a 2 year old and hat to go back in to ask for a childrens menu. We arrived at 5:40, our drink order was not taken until almost 15 minutes later—and took another 15 mins to get drinks, we never got waters we asked for (were there 2 hours total).
We forced our way into actually ordering, almost 30 mins after arriving when our drinks came out, that was the last time we saw our server that night. He was unfamiliar with the menu options, and had a significant language barrier, my ability to communicate in Spanish assisted in ordering.
We finally got our app (quesadilla for our daughter) and it was Raw, we would have returned it but we didn’t see a server for another 20 minutes. The chips were overcooked (and it was inconsistent based on others we saw).
We finally got our food and it tasted fine, but to get waters (again had thirsty children) I ultimately had to go to the Bar, where the bartender told someone else to get us waters—but they were busy so we got ignored, but when I ordered another round for the table, got immediate service.
During this time we observed 2 groups leave without servers coming to their table, and tables outdoors with other servers get their full meal and check before we got waters, or or meal, or service.
When leaving I had to flag down the manager to get our check, and again nobody came to get the check. The bill was wrong, missing happy hour prices and one item was wrong, it wasn’t worth dealing with them to fix it as it was now past bed time for the kids. When I went and explored where to pay I overheard another lady express similar frustrations and ask to pay for her drinks so she could leave and eat elsewhere.
Ultimately the only reason we stayed was to give the place a shot, and it was not great. They will seat regardless of staffing, so if its busy be ready for delays, additionally its clearly hit or miss on servers. I do not recommend going here for some time until they work out their issues ranging from Kitchen, to Service to Hostess to the Bar, all areas required...
Read moreNew spot in a great development off hwy 70 between Bartlett and Lakeland. We loved it so much last Friday, so we decided to come back for Taco Tuesday! The house margaritas were on special, and we decided to try them out, but we weren't sure how good they would be. We were pleasantly surprised, very delicious, and no cutting corners! The tacos were on special and were very good, along with the homemade guacamole and hand-made tortilla chips. We sat at the bar, which is a very nice size and beautiful. They have a very friendly staff and make you feel welcomed. The seating area of the restaurant is large, and the tables are spaced out nicely, so you're not feeling too close to other tables. The atmosphere has a very upbeat vibe, and the noise is at a low level, even with higher ceilings. If you like sports they have huge TV's all around the entire restaurant. There are no bad seating to watch your favorite sporting events. We were told about this place by a friend of ours and it was a good tip! What I have learned, exploring new things in your own backyard, you may discover a...
Read moreDONT even go here , we got there and we wanted to sit outside and the front lady was like i don’t know if the waitress can take yall outside , after sitting us outside we wait for like 20 min for our waitress she finally came ask for drinks and she took 40 min for water after that she ask for our food that was another hour and the food came cold the tortillas were even hard to eat and don’t even ask me about the meat it was nasty . After being 3 hrs there no one brought us refills , napkins, NOTHING :
At the time we pay , a lady gave us a 50% discount the check was 189 and it ended up being 125 when we got home we found out that they have charges us almost 500 , they put 125 for tip , 189 for food and another 280 for something else , next day we went to ask for our money and we even have to call the owner and he was the rudest person ever , we was screaming calling us things and he said that he was going through a lot that it wasn't he’s fall . So basically we pay for nasty food , bad service and they don’t want to give us our money back ): please don’t go here , don’t support...
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