Subway — Restaurant in Lakeland

Absolutely trash.. I ordered from my usual Subway and their garbage app sent my order to the wrong location, ok no big deal.. I seen the mistake immediately after the order sent.. I immediately started calling the store, and no answer, called and called and called,still no answer.. Looked at the location it gave online, and followed their directions, low and behold their trash app took me to a location that doesn't exist.. LITERALLY TOOK ME TO AN EMPTY FIELD ON THE SIDE OF THE ROAD !!!!!! Well you can't cancel an online order on their trash app,and their website says you have to call the store.. 3 HOURS OF CALLING AND STILL NO ANSWER !!!!! Ok,let's get online and talk to customer service, OHHHHHH SUBWAY DOESN'T HAVE ANYONE IN CUSTOMER SERVICE YOU CAN SPEAK TO, BUT HERES OUT STUPID ASS CHAT BOT THAT WILL TAKE ALL YOUR INFORMATION AND TELL YOU THAT YOULL GET AN EMAIL SOMETIME ABOUT IT !!!!! But I'm curious, why is it so far fetched to think that the employees at that location would see an order not picked up for hours and not think to call the number on the order, BECAUSE NOONE CAN CALL YOUR TRASH ASS STORE AND TALK TO ANYONE !!!!! I grew up and worked my way through college in the service industry, and can overlook a lot of things, but this level of trash service and customer support is absolutely like nothing I have ever seen before.. TRASH TRASH TRASH.. Please notice one particular thing about all these negative reviews, NOT A SINGLE ONE HAS A RESPONSE FROM THIS PLACE OR ITS MANAGERS, AND THEY DONT BECAUSE THEY DONT CARE !!!! Attitude...

I was in store #7066 for a Chicken Teriyaki Protein Bowl on 5/18/24 about 11am. As the young lady proceeded to make the bowl I couldn’t help but notice that with all veggies included (lettuce, tomatoes, spinach, pickles, onions) the small bowl wasn’t even halfway full. I asked for more lettuce, she sprinkled just a few more crinkles on, I wasn’t amused and asked again if she could add more lettuce as the salad is already small in size compared to other establishments for a whopping $10.99. She then advised that she would not be able to add anymore veggies due to a new policy that prohibits them from giving more veggies. I confirmed this includes salads? She replied yes, all veggies. I didn’t understand; if the bowl is made up of veggies and is not weighed, what would be considered too much? I advised the employee that I would not be able to purchase such a small portion for the cost of the bowl, to my surprise she then threw the entire bowl in the trash. My thoughts are; wouldn’t it had benefited the establishment more to had loss a little more lettuce than to have loss my business and the entire salad? I did reach out to the manager on the receipt Antonio to verify the policy via email; no response. I also went over to another Subway & received the correct portion with no issues. If you want a decent salad don’t go to Crystal...

Really bad location. Aggressive signs everywhere.... typos and lots of explanation points. "Don't 'leave' on the glass," instead of "Don't lean".

Bathrooms are not for public use.... interesting.

The person building my sandwich couldn't be bothered to stop her conversation long enough to address me when I came in. Continued talking to the other employee the whole time building my sandwich. I found it ironic that their sign said they won't serve customers if they are distracted on their phone, but it's perfectly fine for them to be distracted talking to each other. Another customer came in after me and commented, "Wow, yall have so many rules."

Very minimal veggies were added. Previous visits to other Subway chains left me with a loaded sandwich full of veggies... this one is mainly bread, although I did ask for spinach, green peppers, tomatoes, banana peppers, jalapeños, black olives... etc. She added all of them, just very small amounts.

I normally get cucumbers also, but they looked kinda brown. And I came at 11:30 am, so fairly early in the day for brown veggies.

My chips were stale, I realized after opening it is because I came in on Dec 23, and the best buy date on the chips is Dec 3.

Also, there is no tea at the...