Golden Leaf Asian Cuisine — Restaurant in Lakewood

I had heard good things about this place and was anticipating trying their food and delivery service. We used the online ordering from their website where we were instructed to pay and the wait would be 45-60 min. After 60 min I callled and asked for an update, they confirmed that they had my order, explained that they were busy, apologized and told me the food will arrive in 10 to 25 min. After 30 min I called to cancel the order, they asked If I used grubhub to get the delivery order and I again explained that I used their website. They again apologized and offered me free crab rangoon with no ETA when I can expect food to be delivered as their website states that they provide this service. I asked to cancel the order as polightly as possible being a little hangry at this point. They refused and stated that they cant cancel the order, I explained that they charged the card, they can cancel the order and they need to do that as the situation was unacceptable again they refused, I diconnected the call as they would not try to make ammends, make good or talk out the situation.To this time I have still never recieved my order. After further research on the TOTT website it appears they themselves are using some 3rd party delivery service coordination company with a new york phone #, I called this # and explained that I wanted to cancel, they also refused, I explained that they can cancel the order or they can deal with the banks. At this point they stated they were sorry and would cancel the order. I have worked in asian cuisine and food delivery business for large portions of my life and completely dis-satisfied with the non-sense that I have gone through to not even get food, would have preferred to write a review of their food but since I never recieved it its...

How this place got such overall high ratings is beyond me. I'll start with the good.

THE GOOD: $1.00 hot sake

THE BAD: Food: If you are looking for poor to fair Chinese food with Thai and Vietnamese names, look no further. The drunken noodles were oily/greasy and tasted like lo mein. When I asked for the noodles to be extra spicy, the waitress asked me if I was absolutely sure...and then suggested I put sriracha sauce on when the dish came out if it wasn't spicy enough for me. Well, I got my extra spicy drunken noodles...they had about as much kick as Grey Poupon. So I had to use the sriracha sauce.

Decor: Great...if you like eating in a place that has a Miami Vice/Asian/strip mall office feel.

Service: The waitstaff were amenable but not overly friendly or helpful. The questioning of my spice level. I had a hard time deciding between poor/fair and good on this because the service was quick, yet not rough, but not truly welcoming.

I'm well traveled, having been all around the world and tasted both good and bad Asian food. This was the first and the last time I will give TOTT Asian Grill my business. Even if you want poor tasting food without much flavor or kick, I'll try somewhere new.

The better bet is to go to Star Thai, US Thai or any Asian place along Federal Boulevard,...

Unfortunately this establishment let me down in the worst of ways. I wanted to celebrate an spend some time with my mother. Who really enjoys asain food and was super excited for this small event. Bought around $50 worth of food it arrived in a timely fashion looked decent but when my mother opened the dipping sauce for egg rolls she said ew gross went over to investigate what she was upset about a grab the suase gave it a sniff and it was beyond spoiled I almost couldn't handle it and been feeling nausea ever since this review is being made the same night btw. Didn't know what to do mom not doing best I couldn't trust any of what we had got the address but on my way I forgot my battery to my cellphone was low and it died in route. I drive back to my mother's house with a big Mac an a shake cause that's all I could afford after the food purchase. I give the store a call to inform them that something was wrong with the sauce for sure. To just make it all worse they tried playing it off as that was normal smell litterly just insulting my intelligence it was very disheartening with zero concerns about it. No refunds offered nor did I ask. Just wanted to do something nice and McDonald's was what I could offer thanks...