Tamarindos Helados & Snacks — Restaurant in Laredo

Horrible horrible customer service. I can’t a business would do what they did to me. I ordered a Mango raspa preparada and a small elote. The elote was good but they gave me a tamarindo raspa and I was confused to what it was until they told me. I told the lady at the window that this was not what I ordered and she told me to give her a second and closed the window and proceeded to talk with the man that took my order. Then the man opened the window and asked me what I ordered and I told him I ordered a Mango raspa preparada. He then told me no, thats not what I ordered. I told him as anyone would, that no I ordered a mango one. He explained to me that he assured with me twice that my order was the one that they gave me and idk if I or he misheard, but the fact that he told me he wasn’t going to get me a mango one because it was already charged and that if they change it that it was gonna charge them. So I asked him “so youre not gonna change it?” And explained that he wasnt because of the line I had behind me and that it was going to affect the others. At this point I just left without the raspa which I handed back to them. I just was in shock of how bad they handled the situation. It was just as easy to change the raspa for me and say say sorry for the misunderstanding or something but no. I’m never coming here again and never recommending to family and friends. That guy needs some better training, I hope he wasn’t the owner because thats just embarrassing and unacceptable....

Lady at the window is super rude. We didn’t hear at first the price she told us and raised her voice at us in such a rude way then proceeds to give us our stuff and as soon as we say we’re missing something she rudely says they’ll give it to us upfront. THEN SAY THAT to begin with and don’t have us guessing!!! And don’t be...

The lady at the drive-thru seemed bothered by the fact that we got there around 11 p.m. (I'm guessing; I don't really know), but the food was amazing. We ordered a corn in a cup, a dragon mango, a banana split, and a Frito pie. Everything was well-served and fast. We waited about 15 minutes for our order.

I would...