Pelican Wings and things — Restaurant in Lauderhill

I had to give it one star,but they deserve none. We placed 3 simple wing orders with fries, and was told it would take 45 min. The order total was less than $30. The order was placed at 2:02pm 9/18. At 3:32 we called to ask when we could expect the food. We were told the driver already left. I called back at 4:27 and was hung up on. I called back and held until Natalie answered the phone. I asked for the manager and Natalie advised that she was the manager. I told her our order was placed over two hours ago, and no food has been delivered. She asked some questions, and there seemed to be some trouble finding it. I heard a male employee complaining about a customer in the background, using foul language. Natalie NEVER offered an apology, NOT ONE. As I waited for her to locate the order I decided to sip my fruit punch. This too was warm and had NO ice. My co-worker ordered a Sprite, it came in a can, also warm to the touch. At this time Natalie began to tell me that we would receive a 50% off credit for our next order. AGAIN, no apology, so why would I come back???? I advised there will be no next time. Her next response was, "so you want me to have the driver come back to pick up the food for a full refund." I was dumbfounded! I said YES! So now this "manager" is going to cause more food orders to be late over $30. Whoever owns this establishment has the absolute worst people representing them. So your driver is coming back, God knows when to pick up wings that we all bit off of. If this "manager" had at least apologized, we would have accepted the half off credit, albeit reluctantly and moved on with our day. If this driver does not show up by the time I leave work, I will dispute the charge with my card company and we will be showing up to pick up the cash portion of the order.

UPDATE to the above complaint above:

So the "manager" said the driver was coming back with our refund and to pick up their food. We waited...and waited...finally called at 5:49 and Natalie says she is still coming and she was waiting to be relieved. We said no, we will bring it. We get there and the "manager" was standing behind the register with her hand out. She says NOTHING. We hand her the bag and the drinks. She handed it to another "employee" wearing headphones and bopping around the counter like she has no job. The "employee" then asked the "manager" if she "bought more ice". These people had no ice when we ordered! They were clearly not ready to open after the storm. These people were not coming back to provide a refund, they were going to close! The dancer employee was then asked to throw away the food we brought back with a please and a thank you...so Ms "manager" does have manners; just uses them selectively. She gives the cash back to my friend and refunds my card and has the NERVE to ask if I want to keep the now hot fruit punch I have in my hand. NO I don't want it. This little hood rat spot will never see my face or dollars ever again. Order placed at 2:02, I am now officially done with this place over 5...

I come here all the time. The employees are usually very nice an friendly. My visit today was a bit different as i had Alexis to take my order she was a bit rude. She had an attitude with me for no reason being that i work as a server so i understand "how it is" i wasnt being annoying. I walked and she was taking someone's order when iy was my turn she said no type of greeting just indicating that she was ready to help me. So i proceeded to tell her my order "chicken philly melt" i asked her what ingredients came on it she got snappy and said "just meat and cheese" i sad "can i add lettuce to it?" She said, still snappy and rolling her eyes "yeah you can add lettuce but like i said you have to add it" 😑😑😑 so then i saw you have cheesecake brownie 😛 so i awake how much they were Chelsea replied "$1.50" so as Alexis was giving my change to me $9 and change i asked if i could switch my cupcake out for 2 brownies but they told me that i couldn't which i completely understood so i told Alexis as she was handing me my change if i could just buy them an she walks away to pack up an order. Thank GOD for Chelsea !!! Chelsea made Alexis' slack poor costumer service skills along with unprofessionalism like no big deal. I really hope i dont have to gp through this again cause i really...

Unfortunately, there was not an option for zero stars, so I have to give them one. This is my second time dealing with Pelicans and both times were negative. Both times I placed orders, one for pick up and one for delivery and neither one was on time. The pick up was not ready until 45 mins. after it was scheduled to be ready. The delivery took 2 hours and 30 minutes to arrive. We kept calling and asking where our food was and kept being told it would be there in 15 mins. When the food did come it was cold, there were no forks and no salad dressing for the salad. No apologies offered, nothing to make up for the poor customer service, no phone calls to explain the delays. I will not be ordering from them EVER again and neither will anyone else in my organization. ATROCIOUS CUSTOMER SERVICE. Ignore the positive reviews, believe me, most of them are fake accounts; they are trying to boost their poor ratings to stay afloat. Try changing your...