Dunkin' — Restaurant in Lawrence Township

I put in a mobile order at which point I said I wanted the munchkins customized because my son will only eat glazed I chose two Donuts when I got there to pick up the order they told me that I picked to have the munchkins assorted which I did not! I was given one of the donuts I ordered and the other one was something completely different and instead of telling me they didn't have the donut I ordered they just threw anything in the bag thinking that I would just eat it! All they had to do was tell me at the window that they did not have the donut I wanted and let me pick something else but no. UPDATE: It is now a week later and I go to the same Dunkin' Donuts and ask for 10 glazed Munchkins and instead I get five glazed munchkins and five chocolate Munchkins. So I go in and I say you know I asked for 10 glaze munchkins and this is what I was given. No oh my goodness I'm so sorry let me fix that for you, nothing no words at all just grab the box put the other ones in there and hand the box back to me there is no words spoken by the person working in the store at all. I don't know how this generation of kids aren't taught customer service skills and work in a place where you have to deal with customers all day long! Like I was taught that you greet the customers as soon as they walk in the store and when they're leaving you say thank you have a good day but that's not happening anymore! There was no apologies for the wrong order or anything that was also something I was taught to make the customer happy and you know speak to the customers in a nice...

I like how some one is trying to defend this place, by saying that negative reviews are not true. Well I tell you what, if you got me mad enough so I care enough to write that review then it's probably more true then tour beauty full story of how pretty it is.

I live near by, I am not going to say that 50/50 times when I got there, either my order is wrong or I am being talk back by this one older guy. Either way, I decided to walk in, asking for two medium coffees and I get two large ones, I am checking receipt and there it is, two large coffees. I am not trying to fight here over 25 cents, but if you can't listen to simple order and have to make that sale then you will not steal that money from me.

Like I said not the first time that they got my order wrong, most likely that...

They are really spiteful here the manager always tries to talk to my wife in front of me and also they're very unorganized every time I tell them I want two orders of the $2 egg and cheese wrap they always give me one order and argue the fact that I never said I wanted to orders or that I didn't say I wanted any at all and then when I pull back around to get what I was supposed to get in the first place they gave me burnt food because they're mad and think that they were right even though I've recorded these actions they still don't seem to care this is my food every time they messed up my order and I told them they forgot to egg and cheese wraps this is what they give me instead of giving it to me correct they burn it. Or i find hair in my wifes...