McDonald's — Restaurant in Lawrence

I can understand many of these comments, as I was among the incredibly displeased customers at this location. I even went as far as contacting corporate. I live close by and after really seeing the issues (I had worked at one of the Tewksbury locations as a youth for many years) I realized these issues are not a result of a poorly motivated staff. They are wildly understaffed with a turnover rate so high that it would make any well-managed business seem like they were amateurs. But the fact remains, the core staff members that have been there a while are all incredibly skilled and conscientious about serving their customers to the best of their ability. Those with alternate opinions will respond to this like they respond to all things but this fact is true. The issues, such as closing early, app problems, wrong orders, messiness are all things that every customer has a right to want in their food establishment, but as someone who visits there every day for a coffee and every few days for a snack, I can tell you that 95% of that is a direct result of the aforementioned blights - understaffed and high turnover - that are affecting EVERY business in the country. And, as far as the turnover rate, I mean, look at the tone of some these comments here. Would you want to start your first job as a teen only come face to face with this kind of anger? Again, I'm not saying customers don't have a right to feel frustrated (However, the way they behave in regard to those feelings is another matter all together) I would just ask people to have a little patience with these workers. Nurses and doctors are being praised as the real heros of America but fast food workers, who probably have a rate of covid infection not far from health care workers, get no respect whatsoever. That, I will say, is unfortunate, especially as many Americans' biggest issue right now is a worn out...

Around 5:20 p.m., I was at this store. I ordered three orders of the No. 9 combo, plus 10 chicken nuggets and two small caramel frappés. The guy taking my order was very friendly and understood me well. I went to the first window, paid, and then to the second. When a dark-skinned man with glasses approached, he handed me my bag of fries, chicken nuggets, and burgers. With a smile, I thanked him for the service, and he handed me my soda. He looked at me intently, and I told him I was missing the frappés. He took it and gave me a medium one. I told him I was missing one and that I apologized for bothering him. Everyone started looking around, and then they did, but I had the receipt handy just in case. At that point, I realized I was missing one burger, and they might say, "But for one burger?" Nooooo! When he came back, I said, "Honey, you only gave me 5 burgers." He looked at me sulkily and then gave me the already prepared burger. However, I still needed a straw, and I hesitated a bit to ask for it, as he seemed annoyed. I asked for it, and he spoke to me rudely.

As a customer service worker, I understand that we should be empathetic, and I know that not all customers are good people. However, I was as kind as possible to him and apologized for the service I was receiving. I think they should have been more careful when placing items in the bag so this situation wouldn't happen again. I was upset because, in reality, I wasn't rude to him, and I was treated poorly. And I'm one of those who always tips, as tips work very well for me thanks to good customer service. But I didn't give them up because of the situation. As long as he uses and spends my money, I'll complain if I miss something, but I will treat people well. I hope he'll be committed and provide better...

This is an inner-city location, very small with limited seating. It's been remodeled to reflect the times. There are 2 or 3 video ordering stations, and only one register for in-person cash orders. Between the two is the food pick-up area. The area is used for both in restaurant ordering and on-line & food-app orders. Consequently, customers and food delivery people are standing around in the lobby waiting on each order to pop-out. The smallest crowd causes confusion for any new customers walking in. Each new arrival has to ask, "are you waiting to order? " it's extremely unclear because the lobby just makes no sense. Oh, and from the lobby you now see ZERO percent of the food part of the restaurant. You'll just have to assume they is a restaurant and they are making food. It's just the most bizarre McDonald's design I've ever seen. I don't give it 6 more months before another remodeling for this location. As for the food, it was fine. Exactly what you expect from McDonald's. I'm was hot, fresh, and tasty, which I would expect at high-noon at any McDonald's. The staff was fine, they are always friendly when I visit this location. There is a drive thru, and this location never seems to back up. This is a successful, long-standing location, so they're doing more correctly than not. I've always received decent food at...