Dairy Queen Grill & Chill — Restaurant in Lewistown

Visited this location late on a Sunday afternoon. There was a long line for the drive-thru. Chose dine-in so we could sit and visit awhile.

The staff was bustling! There was no one ahead of us at the counter, but appeared also that there was no one available at the register. Our presence was acknowledged immediately with apologies that someone would wait on us shortly.

There was a brief wait. It was quite apparent that the staff was scurrying around to fill orders.

Our order was delivered correctly. The Peanut Buster Parfait and Blizzard had a good presentation. Definitely was Dairy Queen delicious.

The dining room area, however, was in need of attention. There was one other couple and a family seated.

ALL of the empty tables needed to be wiped off from the previous diners. The floors were in dyer need of being swept. The trash bins were beyond full and spilling out.

I understand it is a time of staffing shortages. There is no doubt that the workers were doing the best that they could. Just standing at the counter while waiting to order, we observed the effort being put into their jobs. Their effort in performing their work was...

I have never had such a horrible experience at any DQ I've ever been at. If I could give 0 stars I would. First, we showed up to a line in drive thru that was not moving and decided to just park and go in. Secondly, the women's bathroom was horribly disgusting, it even smelled like a sewer walking into the restaurant, which should have had us turning away and leaving. We waited a half hour for 2 kids and medium milkshakes, 2 blizzards, and one banana split. All the while watching people come in after us and getting their order right away. By the time we did get our order the ice cream was melted in everything. The banana split had fresh ice cream that was not in the machine long enough to make solid. All the employees looked like high schoolers without the supervision of an adult. The whole time the girl that had taken our order was goofing off with her friends that had come in after us instead of taking care of paying customers. Not sure if this is a common occurrence at this location, but I know next time I will go to...

The intercom is not very good so that can make the customer and the employee irritated to start with but Lakin just kept asking if we were done ordering and it kept cutting us off the intercom as we were trying to order. When we approached the window I wanted to make sure the order was taken correctly because I didn't think it had been. I repeated to Lakin what we ordered and she was very snotty, did not have the order correct, and then Slammed the window shut. She was one of the rudest employees I have ever seen. The boys helping at the window were very friendly and tried to cover for her horrible attitude. She should not work around the public. The food was very...