Deli — Restaurant in Lexington

I stopped in this establishment today to get some sandwiches for my husband and I while we were out and about. When I walked in and placed my order I was the only customer, but a group came in behind me while I was placing my order. I sat to wait and the group behind me dined in. There was one employee on the phone when I ordered and it turns out two more were in the kitchen along with a child who looked to be about 13. The group that dined in got their food one at a time and the DoorDash orders and me were left to wait, although they did get their orders in a timely manner. After about 20 minutes the group dining in finished up, and I was STILL waiting. I’m a fairly patient person, but honestly I had a lot of things to do today, and I was quite frustrated especially since they got my order wrong and the time to fix it took another 15 minutes. For reference, the time stamp on my receipt read 12:21 for when the order was placed and I got back in my car at 12:50. The really frustrating part was the half hearted apology I was given for the mix up. To be clear, mix ups happen , that wasn’t the issue. I was made to feel like my time wasnt as important and the whole fiasco set me back a half hour when I was actually pretty busy today. My advice would be to not offer DoorDash if it’s that overwhelming or perhaps have a dedicated cook and...

Not bad, but they don't seem to understand what "curb side pickup" means - Went here for the first time today - I don't have time to sit down anywhere so I always order ahead, and if there's an option for curb side I do that so I'm not dealing with a line of people inside a restaraunt.

Today I ordered online and selected the curb side option - the instructions that were emailed to me said to call the phone number listed when I arrive at the "designated curbside picup area" - there is no such location labeled anywhere in front of their store. So I park in the only open spot there is, and call the number provided to me in the confirmation email... four times... no one picks up. Finally I go inside and get my order, and the lady at the register looks at me like I've lost my mind.

Food...

Let me just tell you that you will not be disappointed in the food, the atmosphere, or the service at The Deli! The owner, Krystal, is so kind. I made a mistake when ordering on Doordash. It was completely MY fault. I called The Deli and spoke with Kayla, who, by the way, is so delightful and helpful. She went to work to fix the mistake I made on my order. She involved Krystal, who went way above and beyond to accommodate me, and I am NOT exaggerating! I love the roast beef sandwich on a sub roll, grilled! It's consistently delicious every time! I top it off with the Sea Salt and Vinegar chips and Key Lime pie! So yummy! If you haven't eaten The Deli's delicious food, you are really missing out! You...