Royal Pastry Shop — Restaurant in Lexington

Not sure about the ready-made pastries (seems like the only bad reviews on here mention the freshness/customer service), but their custom cakes aren't up to the price tag. We ordered here in May for the convenience of only driving a few minutes to pick up the cake (things can get quite hectic during a one year old's birthday party), but we would have definitely gone to a place further out if we had known the cake would be this bad.

Albeit being somewhat recognizable as the design we wanted, it was poorly made enough that I thought my 15 year old daughter would do a better job (in fact, many guests did think she made it). The cake was dry, the frosting was patchy, the lettering was messy, and more. The only things we liked about it were the fondant decor and the cake drip. This was not worth the ~$120 we paid for it, a price that's comparable to one from other, more well-known bakeries. The cherry on top was the fact that only a few teenage part-time employees were present in the bakery when we went to pick it up, making us unable to get at least a few things redone before the party started.

I know this is a small business, but the pictures of past cakes they made and the overwhelming confidence they displayed when guaranteeing they could make it to our satisfaction was misleading and we will not be coming...

I would give them 0 stars if I could. I have been a regular customer for years however, we will have to find a new bakery. When I called to order my husband birthday cake I specified the decorations I would like on the top. Mainly no frosting flowers only fresh strawberries as it was a strawberry whipped cream cake. After picking up the cake and bringing it home it not only HAD frosting flowers but when I called about the cake the staff was very rude and accused me of ordering the wrong cake and asked my to bring it back. My family and I are being very careful of visiting stores during covid and I was appalled with their customer service. The inside of the cake was filled with obviously previously frozen strawberries that were off in color and taste. They were also clumped to one side of the cake. My husband had also purchased cookie from them the same day. The cookies were obviously stale. We are very disappointed and will NEVER order from here again, so sad to see this bakery go...

Apple Pastry bought early morning was recently thawed and elderly family member got brain freeze!! Overheard woman behind the counter tell customer "this is an italian bakery" not sure the significance of her statement. There is a variety of items that are not available that are at better Italian named bakery.... in an adjacent town.... Burlington.... How can someone know Royal Rastry Shop is italian???...take some customer service training and learn how to interact with new customers; they can bring you more business or take it away!! Guess i should ask if pastry is frozen and recently thawed. Hope I get an honest and...