Subway — Restaurant in Lexington

The only reason I'm giving this restaurant more than one star is because of Jason. I placed a lunch order to pick up, which I do at this restaurant frequently, but ended up getting my break 30 minutes before the scheduled pick up time. I understand going early was my mistake but when I showed the receipt of my order to see if they could make it about 20 minutes earlier than scheduled, including where I had paid, the manager then insinuated that I was trying to pull a scheme and either get my lunch without paying for it or get a refund for food I did not order since the order was not showing in the computer. I ended up leaving and being told that since the computer did not receive my order I can call my bank to see if I could get my money back. As soon as I had left to get lunch elsewhere Jason called me on his personal cell to let me know my order had just come through and he would make it right away. Since I had already gotten lunch elsewhere he was very kind and said he would have it ready for me when I got off work so I can have it for lunch tomorrow. Although I'm still not pleased with how management handled the situation I will be going back for the customer service I received from Jason when my order finally came through. Subway management- you suck....

The manager and employee didn't understand their own sign. Then the manager attempted to lie and say that the meal deal started tomorrow. I was then told my daughtercould only get two things as part of the meal deal - which is NOT a meal. The manager reacted strongly, raising his voice. I even attempted to use Google voice so the lady and I could better communicate to no avail. When I asked for the manager's name so that I could file my complaint, I was told by the lady that she was on with the owner/manager and that they'd called the police on me. I'm looking forward to hearing from corporate. Glad I have the...

Just went in here with some friends we had 4 orders total… the first order was made no issue then I wanted to order a salad and the lady working informed me she couldn’t make the salad cause she didn’t have the bowl (I’ve worked at subway) there was a bowl right behind her… and she just made a salad for the couple in front of us anyways my friends go to order and they have rewards coupons that she’s says she can take for whatever reason she didn’t even look at them so needless to say the rest of us didn’t order anything and we left with one order…. Just go to a different subway this one needs...