Starbucks — Restaurant in Little Rock

I had to fly out this trip with a sprained and fractured ankle (I couldn’t walk on it at all). I rolled in to the store on my one leg scooter and wait in line for forever. I ordered a hot lavender matcha latte. Takes a while to come out. When it does, I can smell the coffee through the lid. I take a sip—tastes like coffee with lavender. I asked the girl behind the counter if my drink was matcha. She stares at me for a second and I say hesitantly (starting to think maybe they just made it poorly and it just is bad-tasting matcha), “I ordered matcha, but it kind of tastes like coffee.” Without thinking, she says, “Oh yeah, it’s matcha.” I clumsily wheel off, now with one hand clutching the coffee. I get back to my gate, taste it again, open the lid, and confirm that they in fact gave me coffee. I stumble my way back, go to the counter (no customer was at the counter other than me, and there were four people working), but they ignore me for a bit. Finally I just speak up and tell them that I was right, I was given coffee. They don’t apologize, just pour my drink out and say, “Ok we will remake your drink.” I say, “Yes and I would like a refund as well.” They don’t even acknowledge me, so I wheel to the cashier and tell her what happened. She was the only nice, customer-service oriented person working at that time (7/15/2025 at about 12:30 pm). Her name was Liz and she was very sweet and apologetic, and honestly she deserves a raise, if only for the fact that she has to put up with her coworkers all day. When the others saw that she was also giving me a refund, they refused to make my drink, so she said she would do it for me. I was stunned. The three others do not belong in the service industry. Liz made me my matcha and apologized again. Then I got to struggle back to my gate once more. I would like to clarify that I did not once raise my voice or act like a “Karen” in this experience. I felt like I was in some alternate reality where they just threw random people in a Starbucks and told them to try their hand at working for the first time in...

I was flying out really early yesterday and I decided to give Starbucks another try.. I was greated by 3 super friendly ladies that exceeded all of my expectations. Kimber took my order and I was pleasantly surprised because she actually listened to my order and repeated to make sure that my extravagant order was entered correctly. I cashed out and then waited several minutes, but it was definitely worth the wait. Mary called my name, repeated drink order and then proceeded to wish me safe travels. I fly several times a month for business and I will definitely be back in hopes of seeing these ladies and receiving the same great service. Thank you for restoring my faith in Starbucks, customer service and...

I wish I could give this a higher rating. I went to Starbucks at the Bill and Hillary Clinton Airport, and decided to eat Starbucks. I ordered the ham and cheese sandwich and the chocolate cake pop. My cousin ordered the strawberry açaí refresher. They had nothing here! Let me list a FEW things they didn’t have. Strawberry açaí refresher Chocolate and Birthday cake pop Pink drink Ham and cheese sandwich The person serving us there was nice but very inefficient. I ended up getting the Strawberry cream cake pop and the turkey with egg sandwich. My cousin ended up with vanilla bean drink...