Carl’s Jr. — Restaurant in Livermore

Carls jr is my top favorite fast food restaurants. Sadly, I will not be coming back to this perticular Carl's Jr. First off, the service was bad. People working here seem like they hate their job &are being bothered by the people who order food. Secondly, I order a jalapeno burger (what I always get from CJ) & noticed that it was NOT JALAPENOS in my burger. These rude ass workers had the nerve to replace my jalapenos with some damn BELL PEPPERS ! Who the hell are you to replace something of my food without my acknowledgement ?! What if I was allergic to bell peppers you incompetent, inconsiderate ass of a worker ! & Third, as someone who works in customer service, the way this was resolved was NOT AT ALL professional. As I wait to find out what they put in my burger, I can hear the cook in the back asking, "so what do they want ?!" What I want, is someone NOT changing my order without my permission. that's what I want ! The manager took forever to come up, did not even ask what the problem was &just gave me back my money &basically whispered,"my apologies.". First &last time coming to this Carl's Jrs. REALLY NEED TO FIND NEW WORKERS AS WELL AS A...

Place is very clean, staff are great. 5 stars for speed and service. I don't intend to eat at any Carl's Jr after this visit based on value. Came in for a quick bite was going to get the double western untill I saw it was 9.99 for a normal combo. (I almost left at that point) instead I settled for the promotion cheese burger combo expecting the same size burger as all the other ones. This meal was so sad looking. It had the smallest thing of fries I have ever seen. I didn't even know they came so small. I've seen children's meals with bigger cartons. And the burger... Wow , if I wanted a McDonald's size cheese burger I would have gone there. Carl's Jr is really cheaping out. I will not spend gourmet prices on less than average food. Sorry Carl, this business is not what I remember. Really feel like I'm scraping the bottom of the barrel here with jacked up prices. I used to consider going to Carl's "going big" it's sad that I may have to say one day "hey...

I went in ordered my food. Was allowed to eat inside,but the problem was I ordered a #4 with no salt on the burger patty and fries no salt as well drink and fries were supposed to have been a large and the side order of fried zucchini well I got my burger, large drink and fried zucchini but no french fries. When I questioned where are my french fries and looked at my receipt found out the kid who took my order messed it up and that he wanted to charge me for the large french fries. Sorry this is wrong and all he can say I could not hear because of the mask that is a total cop out on that. I paid 13.59 for my order for a large fry as well that was so wrong so I am not awarding any stars because tbis kid is in a managers position I will not return here because people can't except the fact they messed up on someone's order it is called life little one learn to deal with it and own up to your mistake that ypu did. Don't blame the mask thing...