Embassy Suites by Hilton Detroit Livonia Novi — Hotel in Livonia

I recently returned from a trip to Detroit where I stayed at this hotel from June 19 through June 23, 2025. I have long considered Embassy Suites a trusted and comfortable choice when traveling and, though it had been some time since my last stay, I felt confident in booking at this location (I should have read the reviews!!!!).

Unfortunately, our stay was deeply disappointing and, at times, utterly miserable.

Upon arrival, it was immediately clear our room had not been properly cleaned. While we were provided with fresh linens and towels, the floors had not been vacuumed, there was hair in the bathroom, and both the couch and carpet were stained—with noticeable red marks. The curtains were hanging loosely in places and clearly needed repair. I messaged the front desk through the Hilton app to request that our room be cleaned while we were out the following day—no response. We also spoke with a housekeeper in person to request vacuuming. Still nothing.

The signature breakfast, a highlight of most Embassy Suites stays, was barely functional. One overworked staff member was manning the entire omelet station, the buffet was nearly empty, there were no clean plates, and the line extended at least 20 people deep. I settled for oatmeal.

Saturday night was the worst hotel experience I’ve ever had. The pool area had over 100 people packed in—completely disregarding the posted 45-person capacity—with water and chaos spilling out into the hallways. Children and teens were running up and down the halls, and the entire building’s air conditioning was not functioning in the middle of a Detroit heat wave.

We returned to find our room had finally been vacuumed—but all our towels were removed and none were replaced. I called the front desk, only to be told I’d have to wait behind a long line of other guests who were also waiting for towels. When I finally walked down myself, there was a single employee trying to manage all incoming calls, walk-ins, towel requests, and general operations. She appeared completely overwhelmed.

Back in our room, the suite next door had turned into a full-fledged teenage party—music, bass, slamming doors, and zero adult supervision. I spoke with a parent in the hallway, who simply shrugged when I explained I had my elderly mother with me and we had to be up early. At 10:45 p.m., the party was in full swing. By 2 a.m., it was still going strong despite my attempts to block the noise. I finally stepped out into the hallway and found teenagers loitering by the elevators and trash strewn about. I asked them to quiet down, but nothing changed.

At 4:15 a.m., completely exhausted and desperate for sleep before my nephew’s event, I again messaged the front desk. To their credit, they responded and made a call to the party room—only then did things quiet down. I got maybe two hours of sleep that night.

Sunday morning brought more of the same—limited breakfast and crowding. It was difficult not to assume many of the guests eating or swimming were not even staying at the hotel.

To top it all off, three elevators were out of service during our departure, and my mother and I had to walk across the hotel with our luggage to find a working one.

This hotel is dated, unclean, and sorely mismanaged. It is absolutely unacceptable to expect one front desk employee to handle the full load of guests and operations during a busy weekend. The pool was not monitored, quiet hours were completely disregarded, and the state of the rooms and common areas fell far below Hilton standards.

I would NOT recommend this hotel under any circumstances due to the severe disruptions, lack of cleanliness, lack of responsiveness, and failure to uphold basic hospitality standards. When we checked out Monday morning, the manager was still not on site, and I was unable to speak with anyone in person to resolve...

This is the worst Hilton experience I have ever had. Ironic that it is my first Hilton stay in ages that I didn’t get a survey for, so instead of having this discussion privately in the survey, I have to do this in this public manner.

I stay at Hilton a lot (I am a Diamond Member, which I think is like 60 nights annually). This stay was bad enough that I cancelled my other pending Hilton reservation, and have no intention of booking with Hilton again unless I have no other choice. I’m simply fed up.

We arrived at 5pm on a Friday for our nine night stay to INCREDIBLY loud music in the atrium from a party being thrown by guests (about ten of them, with a space in the COMMON atrium cordoned off for like fifty people), so loud that I couldn’t hear the person checking me in at the desk. Who, by the way, was not there when we arrived, and I waited quite a few minutes for a person even to BE at the desk. (This was a consistent theme – much of the time, no one was at the check-in desk.)

We get upstairs, can hear the music from the atrium “party” for hours, even in our bedroom, with a blanket shoved under the door to the atrium and our bedroom door closed. It finally stopped later that evening, but not early enough.

The music was the least of our issues for sleeping, however. Slamming doors, running children, ALL NIGHT… 2, 3, 4 in the morning.

If our neighbor leaned back on their bed too hard it literally shook ours through the wall.

The next day, we got to enjoy more of the “party.” Loud music. Just ridiculous - it is a shared space and there are plenty of ballrooms and conference rooms to reserve instead of blaring music and letting someone scream through a loudspeaker in the atrium.

Every time we went to the front desk, either no one was there, or the person was on the phone taking a reservation. Given they clearly don’t want to service your room, this is annoying, as we had to wait a long time for things like toilet paper. Or body wash – which wasn’t even in the room (the bottle was empty) when we checked in.

The noise let up a bit Monday through Wednesday, but by Thursday we were hearing upstairs and side neighbors loudly. Then Thursday night, something went out on the air conditioning in the hotel. I was sweating and miserable all day trying to take work video calls from the HOT AND HUMID room without an a/c. When we called the desk in the afternoon, they said they were working on it (having been confused and miserable all day, thinking the a/c was just struggling to keep up). When we called at 7:30pm they said they would not refund our night and they were working on the a/c but had no idea when it would be fixed. So we had to sleep in a hot, humid room and pay $200 for the pleasure. We couldn’t even open our balcony door because there are no bug screens and the freeway is so nearby you barely sleep with a white noise machine (yea we brought one) with the door CLOSED. It is ridiculous to refuse someone a refund if they want to check out at 7pm when you don’t offer AIR CONDITIONING in the summer; issues happen, but putting that on the guest is insane.

The final straw was when our phone rang – not once but twice – around 4am on our final Sunday morning because some kid was just randomly calling rooms. I called the desk to ask them to take care of it, and they said their switchboard isn’t sophisticated enough for them to know who was doing it – which is insane. I don’t even know why they allow rooms to call each other, but their phones are LOUD and right next to your head. We packed up and checked out 20 minutes later. Enough is enough.

What a...

We've been stuck in the house for so long, we decided a night at a hotel would be a fun thing to do with the kids. Based upon the recommendation of a friend who stayed here the week prior, we chose the Embassy Suites. It wasn't horrible, but it wasn't great, and because of that, we definitely won't be returning to this hotel. Basic touch points in the room were not even cleaned, so I'm sure they were not properly sanitized, as advertised. Light switches, door handles, tables, etc. Finger prints, drink rings and left behind food, I'm assuming. I clean for a living and if I left a client's home looking the way our bathroom and tables did, I'd surely lose that client. Another major annoyance was the room next to us. It was an extended family, who had multiple rooms on our floor, and were in and out, slamming the door until at least 3am. Screaming, yelling, multiple times, even in the atrium until 1am yelling, kids knocking on the door and running away, etc. We didn't ask to be moved because we didn't want to go through the hassle, but had we actually needed a full night's rest, we wouldn't have been able to get it. The hotel could have done more to handle that situation. Also they give you access to the pool for an hour at a time, up to 6 guests per room, and our neighbors were in it for hours, with more people than I could count. I'm guessing they used all their different room numbers to book multiple hour long blocks, I'm not sure why the hotel has the rules, especially the capacity rules, if they don't enforce them. So we couldn't even use the pool until the morning after we got very little sleep. And it was filthy. This is the main reason we won't be back, with the lack of cleaning in the room, this was just an added ew factor. Smelled strongly of chemicals but it clearly hadn't been cleaned, not even a little. And if any employee did go in there and saw it that way and just left it, they should be out of a job. I'm pretty sure the people from the night before were using the pool as bath water, judging by how foggy it was, the layer of film on top and all of the hair and dirty skin gunk floating on top of the water as well. Oh, and the ceiling is leaking in multiple spots, directly into the pool. 🤦 The last thing was the breakfast, it wasn't good, pancakes were hard like they were frozen and microwaved too long, but it was free, so I'm not going to complain too much about it I started this by saying not great, but not horrible.. but after recounting the details, it's definitely leaning towards horrible. Definitely disappointing, to say the least. The best part of our night was hanging out in our room, playing board games, but we could have did that at home and saved $120. 🤷 As far as the rude guests, this may not be a frequent occurrence at this hotel, IDK, but the lack of cleaning in the room and the pool situation, especially the roof leaking into the pool, sealed the deal on us not returning, it just didn't feel safe and I expected more out of the hotel. I'm attaching just a couple of pictures to explain some of the things I was talking about. This switch plate picture was taken AFTER I had wiped it down with my own Lysol wipe and this old food/dirt/whatever was still left on it, needed to be scrubbed off. And in this pool picture you can see some of the skin dirt floating in the water and bubbles in...