Dunkin' — Restaurant in Londonderry

HORRIBLE experience 7/15/25 at around 3:30pm. My husband and I went through the drive thru and ordered my usual mocha iced coffee. (reg cream, extra liquid sugar) It was not made accurate, so I went in to have it fixed. There was a younger, slender brunette working behind the counter who was EXTREMELY rude to me, and yanked my coffee out of my hand to remake it. I witnessed her barking orders at her co-workers as well. The customer, in front of me, who had her young son with her, witnessed this woman's behavior towards me. This customsr looked at her with diagust, and then at me with empathetic eyes. When I left this female employee was talking about me. She did not realize my husband was at the gas station register checking out and heard her, so he called her out on it as he knew the iced coffee was made wrong. We went up the road to the next Dunkin Donuts and they made it right the first time. I feel bad for the employees who have to deal with her during their work shifts. I have been going to this Irving/Dunkin Donuts for years when I visit Derry, NH. (We visit about once a month) However, I will not go there again after this incident. This woman should NOT be working in customer service, she is rude and a bully to her...

Lisa is CONSISTENTLY the most rude and disrespectful person i have ever interacted with at any establishment. my friend and i place mobile orders here nearly everyday and whenever we get someone else they are friendly and kind and sometimes even excited to see us together, however every morning we come and get lisa at the drive through she speaks to us in a way that is appalling. not to mention the attitude in her first greeting or always getting “what do you want” on one occasion i said the names we were picking up for and she then proceeded to say “first of all i can’t hear you and second of all i can’t make half of your guys stuff” in the nastiest tone. today we went to pick up and after i said our names she just heavily sighed acting if we were the biggest inconvenience to her ever. we are always polite to the workers there including her even when it feels like we are being berated, as someone who also works in customer service and gets frustrated time to time i have NEVER spoken to a customer in the way she has treated us. do...

I go to this Dunkins quite often. Michelle the lady with all the Disney pins on her hat is the definition of ignorant and rude. She takes the orders at the speaker, instead of listening to what customers order she talks over them. She often wears a name badge that say “Sue”, even though that is not her name. I have been going to this Dunkin Donuts for almost 6 years and EVERY. SINGLE. TIME. she gets my order wrong and then when I inquire about it at fhe window, she proceeds to yell in the background “this is what i am talking about, rude and ignorant customers”. Or she wil say “there is no need to be upset” YES!! I am upset. Cant you just get it right? Is it that hard? Well if it wasnt for us customers wanting coffee YOU Michelle would not have a job. You should not be working anywhere near a customer service job. You should be fired. I feel bad for those nice people who have to work with you. Its sad that someone as rude and distasteful as you is the face of a well known...