Baskin-Robbins — Restaurant in Long Beach

I just can't believe I am writing a bad review on this place that I have been coming for many years but what I just experienced last night literally ruined my enjoyment of this place! On 09/27/24 around 8:25pm I went with my husband to buy ice cream. We ordered a double scoop (cookies n cream and strawberry cheesecake), one single scoop (strawberry cheesecake) but the guy got confused and got me cookies n cream so I decided to keep that one and still get another single scoop of strawberry cheesecake, and I try a new flavor ( not new for the store but new for me since I usually get the same flavors every time) , I honestly can't remember the flavor but is not listed on the flavors online. So anyway, I decided to get that flavor because it tasted good and also had cashews. Got home and sat down on the couch and started eating and enjoying my ice cream and on the last scoop I was able to eat (I had plenty of ice cream left but after what happened I couldn't eat anymore) I left something hard in my mouth and I spit it out and it was a FREAKING ACRYLIC NAIL! Yes you read that right! I was so grossed out by that, that I immediately went to the bathroom to throw up! I was livid for what I just experienced. My husband immediately called the store and there was no manager onsite, and the employee that answered the phone said the manager was going to be there on Sunday! The employee offered a free ice cream in replace ( let's be honest, that is not the point and a free ice cream wont make it right) plus who is going to eat another ice cream after what I just had experience???

California law says employees must wear single use non latex gloves when they have cuts, sores, rashes, artificial nails, nail polish, or rings. I been a customer from this store for years and I have never seen any employee with gloves. I am still...

In a day and age where service and courtesy have taken a nosedive, I was blown away by the great service I got here this week!

I went on Thursday to redeem a number of free kid scoop coupons and gift cards for a class ice cream party my son’s school.

I had called on Wednesday to ask some basic questions and Matthew was so very kind to answer my silly questions and also left a note for the staff working the next day to give them a heads up that I would be coming in for more than 30 kid scoops.

Then on Thursday I received a call from Kaylie who very generously got my order and packaged the scoops for me so they'd be ready when I came in. It saved me so much time.

And then Kyrie was so patient and helpful with processing my coupons and gift cards, and he held the doors open for me when going in and out with my cooler.

Very thankful for the service I received! And, of course, you can’t beat...

UPDATE 7/6/24 at 4:00 PM. I took a chance, and sadly, I was disappointed again. The server gave a child a double scoop that looked like three scoops. After I left, I was excited about my sundae, AGAIN MORE WHIP CREAM AND HALF SCOOPS FOR MY 2 SCOOP SUNDAE, which was less than one scoop. YOU’LL NOT GET ANY MORE MONEY FROM ME. $7.29 of whip cream 😒. REFUNDING MY MONEY WOULD BE COMMENDABLE.

1ST REVIEW: This was my second time coming to this location and I had the same experience. I will not be returning unless, the owner offers me some gift card's. I purchased a hot fudge sundae on BOTH OCCASIONS and my cup had more whip cream than...