Burger King — Restaurant in Long Beach

Totally messed up drive-thru order.

After ordering a Bacon King Burger, minus the mayonnaise and a large combo, I paid, received no receipt and realized right away that my drink was wrong.

They fix that and I was on my way,

When I pulled my sandwich out, which was miles down the road. I attempted to unwrap it, only to find it had been cut in half, which is actually more difficult to eat in the car, if you want to keep the sandwich wrapped.

My mouth watering in anticipation of my Bacon King Burger, I raised my sandwich to my lips only to get a powerful wiff of mayonnaise!!!

Recoiling I realize that it's not even a burger, It's a chicken sandwich!

I'm already at a distance down the road that I'm considering just trashing the sandwich instead of driving back because of the waste of gas.

But I decided to return. Unfortunately the drive-thru line is gigantically long due to COVID, As no one wanted to go to the store, which I don't either but I'm forced to.

After being made to wait at the counter the manager assist me and I explained that they gave me the wrong sandwich. He then digs the chicken sandwich out and scrutinize it like he doesn't believe.

Then has the balls to ask me for a receipt! You're the manager, are you unaware that the people handling your window on the drive-thru are not handing out receipts?

Then after walking back and forth between the counter and the window he finally confirms my order after I describe it to him.

I got the vibe, he doubted my complaint, rather than acknowledging their error and wanting to fix it to keep the customer happy.

(Next time give customers a receipt!!)

Another side note.

In the drive-thru they hand out a little plastic container for you to put your money in and for them to hand the food back with. This on the surface seems to be a customer safety procedure because of COVID-19. But at the walk-up counter They just hand the money and the food directly to you....

So thinking about it the plastic container at the drive-thru is actually worse, healthwise. It's unlikely ever gets washed so a lot of people are touching it along with it be having money and food put into it. At least the person handing you money and food at the counter directly will occasionally wash their hands or change...

While their food is ok their service is pretty poor, with inaccurate orders, temperature issues, and freshness issues (more than once I've received lettuce so wilted and old it's dark brown in spots). Theres something up with the oil here that leaves my mouth feeling like I've eaten hot peppers. I don't know if it's a food allergy or an issue with their practices (though I haven't experienced this issue with fried items anywhere other than here). They're also usually higher priced on some items than most other burger king locations. The dining area is usually pretty clean though oftentimes you'll need to search a bit to find a clean table. update June 2019- tried to give this place another chance. This time I ordered some mozzarella cheese sticks. First bite was rubbery and tasted off. When I checked the stick I found the cheese was brown inside. Upon closer inspection I discovered white moldy spots on the breading of each cheese stick. It seems to be going downhill in quality. I didn't visit the interior this time so I am unsure if the complaints previously made were addressed or not, though if the food being served is this far down in quality I suspect checking inside to see if the interior was clean would have been wasted time. Save your stomach and your wallet, check out one of the many other fast food options across the street or just down the road a...

If I could give this place negative stars I would! I went with my best friend. She ordered her combo, then I asked for the Tacos, which CLEARLY started that they're 2 tacos for $1.99 and when I ordered them they charged me $2.38 for 2. Now, it's not about the money, it's the principle behind it. I went and asked the cashier who was also what seemed like the shift leader, as to why the difference in the price? She could not give me an explanation. She first said that it was one taco for $1.19 each and I told her that it did not say that on the menu. Then she tried to say that it was with the tax. So I asked her, am I getting taxed both up there and at the end? She again had no explanation for me. All she did was look at the menu and say, oh yeah it says different there. I told her so are you going to do something about it? She kind of shrugged and didn't say anything. There was another guy there who also looked like it could have been the manager, (they both had different colored shirts, different from the rest of the employees) and he heard the whole thing. He had an annoyed look on his face and completely ignored her and me when she looked at him for possible help. He went to the back instead and I can clearly see him, being on his phone so nonchalantly. Yeah, I'm NEVER going back...