Nanny Goat's Cafe & Feed Bin — Restaurant in Longview

Very disappointed. I used to LOVE this place and went all the time. POOR CUSTOMER SERVICE!!! Ordered a spinach salad with cup of jalapeños on side...Got it curbside. When I got to where I was going to eat it, I couldn’t find my cup of jalapeños. Figured they were left out. I opened my salad and took a bite. it had chopped jalapeños all under the feta and nuts and bacon…COVERING my salad. (Last week ordered 2 and neither had cranberries or feta). Called to see if I could bring this one back so that it was not COVERED in peppers...They said I would have to BUY another!! They said it was a miscommunication and I should have said a cup…which I DID! Jocelyn and I discussed the jalapeños before I completed my order because I asked if they had changed from sliced, like it used to always be, to chopped. Before she completed my order on phone she asked if I still wanted them since they were chopped.. I said that I would like a cup on the side. (This is the only thing I order here and order it the same way every time...usually with a cup of jalapeños and an extra cup of pickles....very disappointed that they do not seem to care about customer service anymore. Usually if there is an error, and especially if it has already been discussed PRIOR to placing order, a restaurant makes it right. I didn’t eat it because it is SO HOT and I didn’t order it this way. It wasn’t like I could take the slices off…they are finely chopped and covering the entire salad. Asked for manager...who then said...”I spoke with my supervisor and she said you would have to pay for another salad!” REALLY?!?!?! I thought you were the manager!!! Customer service does not seems to be a priority any more... Two weeks in a row. I always received great service when the blonde lady managed it! It never used to be like this! It used to have great service. Very disappointed! And their Mexican tuna rocked! Don’t know if it still does…after this…I am not going to even...

I brought my daughter, who has celiac, and was very thorough with my order. I told the manager that took our order that she has celiac and that we needed to take precautions. We ordered her the burger with the gluten free bread. I requested that they make sure to change gloves, clean surfaces, prepare the order on the waxed liners instead of surfaces, etc... I told her that she couldn't have the fries because the oil would be contaminated and asked for bagged chips instead. The manager assuted me that they would take all precautions. Then the food arrived and hers was full of fries, touching the burger. We had to request that it be remade. She doesn't get to go out to eat much, so it is very disappointing when her health is not taken seriously when we try to be very specific and explain to the employees that it is a serious request. The staff were agreeable, but did not seem to take it seriously enough.

Also, the burger patties are not fresh. They use pre-made pre-cooked patties that they just throw on the griddle and heat up that are abysmal. I couldn't even finish mine. It tastes EXACTLY like school cafeteria burgers. It is shameful that they charge 12 and 14 dollars for burgers that...

I was raised in Kilgore, but left there in 1971. I have been back many times.This time I had to be back in kilgore for my brother-in-law's funeral. I saw this "new" cafe on Robert Irvine's show. My wife, daughter and son-in-law were with me when we went there. We walked in and stood there until we finally figured out on our own that we were to seat ourselves. It was a Saturday afternoon and it was fairly crowded. We also had friends join us. We finally got 4 menus for 6 people. We,after a while got someone to take our order. My daughter's fried chicken was raw in the middle. No apology or anything, they just took it back and took it off te ticket. The rest of the food was just as bad. The service was worse. That was twice I have been there, First and Last. I will starve before I go back. NOTE: to Robert Irvine. Do not do a follow up visit. You will cry. The went back to the same old prefrozen food and...