D's Original Take Out Grill — Restaurant in Los Angeles

My first time there was not pleasant by any means. Wendy was called from the back to handle the person in front of me with some discrepancy, and she didn’t do it professionally. I told her it was my first time and had a few questions. There is a giant chalkboard menu on the wall, which includes the prices. As I order my food, I see price discrepancies at the register. I twice brought this to her attention. She told me that the menu prices change daily and that the price on the menu board may not be accurate, so I have to check online (WHAT????) Why is there a menu board? She breaks down the price, but it still doesn't add up. The seafood combo is $21.95. I was charged $26.90, and she said the base price was $21.95. It was $1 extra for the mac and cheese side upgrade and $1.25 to BBQ the salmon and shrimp. (keep in mind this is a BBQ spot, and all they did was add BBQ sauce on top of both) that still didn't add up to $26.90. She got up and walked to the back. It was so hot there that I had to walk outside to avoid passing out. When I returned to get my food, the older gentleman said Wendy wanted to give me a cold beverage or a dessert. Wendy comes from the back and says sarcastically you can have a drink, dessert, or your $2. I’m on a conference call. I went to the spot because a friend of mine spoke about how good it was. It was a black business; he knew the owner, so I wanted to try and support it. Never again!!!! Customer Service is horrible!!!! The nerve of Wendy to overcharge not address the fact she made a mistake and not correct the problem and tried to rectify the situation in a better manner lost my business. Customer service is essential at any establishment, and she has NONE!!!! The owner needs to get her some customer service training. The BBQ salmon was good, but the shrimp was burnt. The chicken andouille link and BBQ beans were cool. The potato salad was a little sweet. The mac' n cheese was okay. The cornbread was dry on the outside and moist on the inside.

Replying to the owner: **Again, customer service is essential in any business. It's Wendy replying, but your lies make it much more shameful. You could at least tell the entire truth. I can’t even read your reply because the first few lies got me smh…. I remember everything that occurred and what was said. You never said you were on a conference call until I returned to get my food. When I walked up, nothing related to your discrepancy with the previous customer (although I heard it all) should have been the first thing out of your mouth to me. I disregarded your unprofessionalism and still placed an order. If you have cameras with video and audio, please share them. It would eliminate that back-and-forth. You never once asked if I wanted a dessert or a beverage with my order, lol. You didn't ask me that question until I walked back in to pick up my food after the gentleman said Wendy wanted me to ask if you wanted a cold beverage or a dessert. (which was to make up for you overcharging me) ($21.95 base meal + $1.00 mac up charge + $1.25 for BBQ sauce will never equal $26.90) where would I get the prices on the board changed every day? You brought it up to try and justify why what was on the board was not the same as what was in the register. How do I know about an online lol? Even if the prices changed daily, it’s a chalkboard. Erase them and change them. (idea) Wendy, you need some customer service training because you will be why customers don’t return, and you should not reply to customer reviews. You made a mistake. You were sarcastic about overcharging me, and you still don’t get it. SMH……… The bad review was for Wendy’s lack of customer service, unprofessionalism, and dishonesty.

*Wendy, the mere fact that you are going back and forth with the lies and no accountability for YOUR MISTAKE of overcharging, lack of customer service, and unprofessionalism proves that you shouldn't be handling any type of business. “ Like I said...

Newest edit: I just drive my usual 40 min to get to D's. Super excited. I have my 14lb silkie in my arms, like he has been a half dozen times before at this place. I get a finger wave, a "no-no" and 'see the sign?!' as I try to state he is a ADA service animal, been here before.

I was holding him! So he wouldn't touch anywhere, not even the floor, in the standing room takeout ordering area. They don't have eat in customers right now.

They always seemingly remembered me in the past, so this was super disappointing. I can't leave my dog in the car, no option to leave him at home. So thanks D's, you may not have remembered me this time. But your attitudes left a lasting impression on me. I think this time was my last time at D's.

Way to break ADA federal law.

From 5 stars to 1.

In response to their response.

It seems like you were insinuating I didn't have a mask on. I did. I put in on in the car before I walked to your establishment.

It was not my second visit, I have been about a dozen times before. Hence why I mentioned my dog has been in my arms 6 times before without issue, including during covid.

I am pleased you know the ADA rules. Not many businesses claim to know them. Now had you followed through return said knowledge when I stated 'he is a service animal' this wouldn't be written right now. As a good animal owner of a service animal, I have his MD note on me at all times. I didn't even get a chance to demonstrate that before I was verbally and hand gestured to get the F-out. I never graced the threshold of your entrance.

As for fighting you refer to, there was no fight, no escalation of volume from me. No words beyond 'he is a service animal ' during which I was interrupted and hand waved off. So I turned back and walked towards my vehicle. Not a fight, more like kids who builly the nerd on the playground. One sided. Out of style. So not how it works in society today. Cancel culture? Hmmm...

Window service would be awesome, that could have avoided this. I liked your food, best bbq in LA. But being shunned, shooed away before entering, without any time to talk like adults or prove my situation, well, I don't like that treatment. I know other customers wouldn't either.

Facts. But I respect your rights as a business owner, even more so when you care to follow them. Customers have rights too. I was discriminated here. That wasn't the case here.

I wanted to let the public be aware of the truthiness of the...

OMG YALL!!! I went here yesterday and I got the beef brisket with the two sides of Mac n cheese and Garlic mashed potatoes! Can you Say BANGINN! I rarely post reviews but have to give props when props are due! Okurr lol ok all jokes aside so the brisket was perfectly cooked and flavorful, the Mac n cheese was Soo good that I’m looking up ways to Improve mine to make it similar to theirs…okkayyy and the garlic mashed potatoes were really good and listen here they were Real mashed potatoes so hands down to that. I also added two sides to my dinner the greens which came with a cornbread muffin and the baked beans. Now listen, those sides were mediocre but hey they were edible but could have been better… but hey I’m comparing their cooking to my grandmothers cooking who is from the south but all of the other items were Very close if not neck to neck to her cooking except for the baked beans and greens… but hey they still get an A+ in my book for presentation, the cleanliness of the restaurant, the warmth of the food and taste (I can’t feel any type of way because some items didn’t taste like grandmas they overall did a really Good job and cooking for lots of people isn’t an easy thing to do… I would say the server could have been more welcoming and courteous. I actually wanted to give the lady a tip when I swiped my card to help brighten her day but she moved to the next screen that I couldn’t but Hey you never know what people are dealing with and going through and she may have just been tired since it was getting close to business closing hours…. But Heyy I believe in if I’m going to serve then I’m going to serve in a pleasant manner until the business closes for the day… Anywho God Bless, Continual blessings to the business the food was just what I needed when I needed it.. Someone prepared it with Love and you can tell. ;-)))))Thank...