El Pollo Loco — Restaurant in Los Angeles

If there was an option for zero stars, I would leave that.

DO NOT GO TO THIS LOCATION! Make sure you check your order and don't have a boys name...!

I waited in the drive thru for over 15 minutes, placed the order and when I returned to work to eat it-the entire order was wrong. Instead of just biting the bullet- I decided,not today, and drove all of the way back. When I got there I got nothing but attitude from the staff and was told to wait all over again. Keep in mind I only have an hour for my lunch break.

The manager Alexia Martinez explained there was a price difference between what I ordered and what they actually gave me. And she decided that it would be a good idea to charge me for the difference. They messed my order up, I drove back and forth, waited in line and now I'm expected to pay the difference. I gave her my card just for her to look at me confusingly and then say "this isn't your card...the name on the card is Jordan, a boy's name." The embarrassment that hit me was too much to handle. People were standing around staring at me. I explained a. that's very offensive b. I'm not going to commit a felony over $8.00 and c. if you have an issue you could have been professional with your biased options and asked to see my identification before making much an offensive statement. She did none and just charged the card.

After making me wait, it's now almost an hour since my original order, they hand me my food. And they messed it up AGAIN! HOW?! After all of this. Thank God I learned my lesson and checked my food. It was not Skinless. At that point I was so irritated, hungry and late getting back to work not even having enough time to eat I told the lady I couldn't believe they messed up my order for the 2nd time. She insisted, said no it's fine, handed it to one of the cooks and had him quickly rip the skin off with his dirty gloves and hand me back my food.

I have never had a worse experience in my life and figured I should leave before I see a rat in the back. At that point, it wouldn't even surprise me. By the time I got back to work it had been over an hour and I threw my food away because it was cold and I simply didn't have the time to eat.

I'm still waiting for a response from corporate, I placed my second call today and still have no heard back. At this point, a simple refund won't cut it.

Order: 2 Skinless Chicken Breast, Side of Broccoli and mashed Potatoes. (Image in green box is what they gave me)

Image 2: The not so skinless chicken breast that was ripped off by a cook when given to...

In the heart of Los Angeles, El Pollo Loco stands as a beacon of authentic Mexican cuisine that never fails to impress. From the moment you step inside, the vibrant aromas of grilled chicken and savory spices envelop you, promising a delightful culinary adventure.

One of the standout features at El Pollo Loco is their family dinners, a generous feast that caters to every member of the clan. The Family Chicken Meal, with its tender flame-grilled chicken, is a true centerpiece that captures the essence of traditional Mexican flavors. Accompanied by an array of delectable sides, from the flavorful Spanish rice to the zesty beans and warm corn tortillas, it's a feast that brings loved ones together over a shared love for delicious food.

In the midst of this flavorful journey, our dining experience was further elevated by the exceptional service provided by our charming waitress, Carmen. With a warm and welcoming demeanor, Carmen attended to our needs with grace and enthusiasm. Her knowledge of the menu and her genuine passion for the cuisine shone through as she expertly guided us through the options and offered helpful suggestions to tailor our meal to our liking.

The ambiance at El Pollo Loco is inviting and family-friendly, creating a welcoming space that encourages diners to relax and enjoy the company of their loved ones. The colorful decor and upbeat music add to the lively atmosphere, making it an ideal spot for gatherings and celebrations.

As we concluded our delightful meal, we couldn't resist indulging in some of El Pollo Loco's irresistible desserts. The Churros, with their crispy exterior and soft, cinnamon-infused centers, were a sweet finale that left us with a smile on our faces.

In conclusion, El Pollo Loco in Los Angeles is a haven for those seeking a taste of authentic Mexican cuisine. From the mouthwatering family dinners that bring loved ones together to the exceptional service provided by Carmen, our dining experience was nothing short of delightful. So, whether you're craving a flavorful meal with your family or simply looking to indulge in the best of Mexican flavors, head to El Pollo Loco for a taste of tradition that will leave you coming back for more....

Val and Sabrina were not patient with me at all and the pic that said I can get a free burrito I did not get it and the people working here who I asked did not know how to go about helping me in used g the app which were Val, Omar and Sabrina . As Val who who i needed help but recieved to the oppisite title was here at this location said to me with a Stale look and tone said;" (We )don't know how to use the app ." Her position was according to Omar ;" the one beneath the boss in shifts " The service here was so bad , rude and unexpected as my boy and I spent $40 for lunch here today in expectation to receive the free burrito advertised for downloading the pollo Loco app for the very first time only to be turn away and not helped with understanding as to how to receive the free offer . Being a business owner of tree doctor service Inc. It seems that the leadership here sets a stressful tone that all follow suit in as employees here . Unless that may not be the case then it clearly appears that most here that I came in contact with dmfor the very first time hate there job . Also it reported from us ordering a chicken Quesadilla that we ordered for kehlani. It just said chicken quesadilla chips and a drink. And didn't have what it Would be Made with. So when I looked at it and it had onions. I had Malachi my boy go take it back in order to take them out. And Hector Jimenez, Seemed bothered and also mentioned to Malachi ," That he has to let Him know before you order So Because that we have to throw it away" He also mentioned;" here you go is there anything else you want " gave it to him in his Hector Jimenez. I don't know his title, but we didn't experience anything...