Subway — Restaurant in Loudon

I went in tonight to get a quick and healthier option for dinner for myself and my son. I go in and the man working was going extremely slow. He was talking to the female he was making sandwiches for. I’m assuming she works there to based on what they were talking about. The man in front of me was obviously frustrated for the amount of time it was taking for this guy to make a sandwich. I stood there waiting for 15 min while this guy makes two sandwich because he was too busy talking to the female instead of working. He finally Finishes her sandwiches and moves onto the man in front of me. At this point there is more then 5 people waiting in line. As he is cutting one of this man’s sandwiches he stops and turns to the female and starts talking to her again. If I want to wait 20-30 min to get food I’m not going to wait at subway. Not only did I leave out of frustration for waiting so long, but so did some of the people behind me. I understand that he was frustrated because he had to sweep again (which he said multiple times) but why go out of your way to take so much time making two freaking sandwiches and stop doing your job to talk to this girl you already spent 20 minutes talking to at this point ? Absolutely ridiculous and I guess he got what he wanted because I won’t be going back...

I’ve Worked at a subway before, I know they are each individually owned but this one was just poor! I made an online order and I understand the machine didn’t work. It’s happened when I worked at one in August- November of 2021. But to leave one person doing 4-5 sandwiches as you have customers waiting and the other employee is just sitting around in the back? That’s unacceptable! Then after waiting when my order was due to be ready around 1:30 it’s almost two and they are remaking my sandwich after I had gotten the wrong one. I felt the need to go in the back and make it myself knowing I could and I still have an active food license. Then as I complained about paying 13$ for two foot longs and getting one completely wrong Footlong I hear the woman employee bad mouthing me how I should’ve just taken the damn sandwich. I have never felt more disrespected. Though through the second mistake they did try to make it up to me and I do appreciate it. They asked me if I wanted a cookie or extra cheese. And for the effort that’s the only reason I’m giving two stars instead of just one....

Don't try there app to order. I placed a order for 3 foot longs and it said it would be ready within 10 - 15 min. Well when I walked in my bread was still sitting there waiting to be made. I went to the restroom since they were making another customers order. When I came out to get in line the bread was still sitting there waiting. The lady in front of me told me to go ahead and I informed the worker I had an app order. That's when the worker apologize for not having them ready and made the excuse that she was by herself. I use subway often and there has always been only one person working. So there forth I got angry knowing we was in a hurry and still had to wait 15 - 20 min to get our food after doing the quick app to order. My remark was why have the app if the customer still has to wait after the time it supposed to be ready. I asked if I could get a refund and she said they had nothing to do with the app orders so needless to say I will not be using the app or this Subway in my future. On top of it all the food was just thrown on the bread and was disgusting when we went...