Slice Pizzeria and Pasta — Restaurant in Louisiana

Been here a few times because we come to this casino a lot. My son and I were trying to figure out what to eat for dinner because it was raining out and we didn't want to go out and get stuck because of storm and not be able to get back. That happened to us one night when we went out. It rained and there was an alert that came on our phones that said not to go anywhere. So we figured the pizza place would be good. We didn't feel like steak, because we recently had steak, or we would have gone to Gordon Ramsay. We had brew brothers the day before. Didn't feel like having Asian. So pizza it was.

First, I decided to have baked ravioli. The girl at the register (blonde hair) asked what kind of meat I wanted on it and listed them. I asked for pepperoni. I also ordered a salad. The total was $29 and change. I couldn't believe it was so much, when the ravioli was 15 and the salad was $9, so I asked if they charge to pu meat. She said yes it was $2? Which she said nothing about before. I told her just to leave it and I paid the money. After that, she told me it would be about 20 minutes for the ravioli. 20 minutes! For fast food! I was really confused. But I was like whatever. If I had known, I wouldn't have got that. Would have just gotten pizza. So I sat down and ate my salad. Maybe 10-15 minutes later, I hear them call out baked ziti. I ignore it because that's not what I ordered. My son starts to ask why is it taking so long and I am checking my phone to see when he called me because I was at the register paying. He met me at the restaurant, we didn't go together. I hear them call many orders out, and none of them is ravioli. I'm wondering why everyone else is getting their food before me. I finally go to the counter and have to wait another 5 minutes because there's other people ordering. I ask the girl if my ravioli is ready and tell her it's been over 45 minutes (based on the time my son called). She said yes your ziti is ready. I tell her I didn't order ziti. I ask if I can just get a refund at this point. She calls someone and asks how to do that. She hangs up and tells me her manager went on a mission but will be there in a few minutes. Now I'm hungry and irritated because I've been waiting so long. So I'm like so now I have to wait even longer? She's looking through her receipts trying to find mine, (which they did NOT give me a copy of!) she said she can't find anyone who ordered ziti, so there's no reason the ziti was even made. Not sure what that was about. The manager comes over (looks like a guy I've seen working at Gordon Ramsay) doesn't look at me once. Doesn't ask me what's the problem. Just tells her how to issue the refund. The girl lies and said they called out my order. But I was sitting here hearing them calling out subs and ziti and hot dogs but somehow missed the one thing I actually ordered and was specifically waiting for?! Hangry now because it's still raining out and not trying to get stuck out there. This whole thing literally gave me a headache! The girl taking orders had a bunch of people waiting for things. Other people said they were waiting for their stuff too.

Just wanted to add that I got the salad I already ate like 30 minutes previous for free, because they refunded the whole amount of...

I'm in the casino right now. I walked over to Slice and stood there a good 10 minutes while 3 people, Blake the manager being one, ignored me. Not one person spoke one word to me. I turned and walked off and still nothing. I spoke to my drink server who has been amazing all night and she went to see what was going on. She said they closed at 11. OK, great, not one person could say, " sorry ma'am we closed at 11". Great service. I get better service in Walmart in the self check out line. Be sure I will mention this discourteous behavior to...

There was a sign on the front that said no whole orders. When I asked why they said the oven is too cold..what does that even mean? And how does it make any sense that I can order another menu item like a slice of pizza or a pasta that uses THE SAME COLD OVEN??? That is gross negligence on whoever runs this place and there is a profound sense of laziness coming from the crew. It's a shame too because the food is...