Taco Bell — Restaurant in Louisiana

Tip for others: Always double-check your receipt and your bag before leaving. The AI ordering system clearly still needs refinement, and customer service at this location left a lot to be desired.

I recently tried the AI ordering drive-thru and placed an order for 3 steak street chalupas, a side of chips and cheese, and 11 fire sauces. Instead, I was given a completely wrong order: 1 chicken street chalupa and 1 fire sauce.

When I explained the mistake and asked for it to be corrected, the cashier raised her voice at me, dismissed me, and only reluctantly rang me up for the correct order. I was told to pull around and wait. After waiting 15 minutes while multiple cars behind me received their food, I had to circle back through the drive-thru just to remind them for food that paid for.

At the window, the cashier ignored me, shut the window in my face, and eventually handed me the food by slamming the window shut again without saying a word. When I asked for the 11 fire sauces I ordered (for 8 tacos), I was only given 2, and the window was slammed shut once again.

I understand these are difficult service jobs and it was a busy lunch rush, but customer service should not involve hostility toward someone simply asking for the food they ordered and paid for. The AI system may be part of the problem too, since it seems to...

I ordered from this location through doordash at 11:20 pm. The dasher stole my order and so I had to reorder my food. The manager refused to make my order over because she had made it already. Had the manager taken the time to look at the two orders; they would have noticed the two orders were different. The first time I had ordered a nacho bell grande combo, 3soft shell combo, and a quesadilla, a hard taco, side of cheese. The second order was a nacho bell grande combo, 3 soft shell combo, and the quesadilla. I changed my order the second so I wouldn't have any delays or confusion. I never...

The wait times are horrible and the food made me sick. They don’t even properly update status in the app in a timely manner. I have had the Grilled Cheese steak burrito multiple times from other Taco Bell’s and it was amazing. I tried it from this one and it wasn’t nearly as good. The cheese also tasted old, not very fresh. A few hours later I had massive stomach/ abdominal pain that continued into the next day and had to go to urgent care. Taco Bell was the only thing I had eaten that day. It was the only suspect. Will NOT be ordering from this...