McDonald's — Restaurant in Lower Swatara Township

If I could give this location ZERO stars I would. This McDonald’s location needs a major reform. I surely hope the franchisee reads the reviews for this location and actually does something about it. My family goes to this location a few times a month and it seems if we don’t “ask” to have our order completely fresh we get food that clearly has been sitting around. However, sometimes when we’ve asked for fresh it was clearly not fresh and was disgusting even after getting “parked” to wait on it. The manager Janice needs to GO! She is the worst! She has ZERO customer service skills and is not personable at ALL. When I confronted her one time about our order and asked that it be re-made she was argumentative about how it was made fresh. Employees in the back by the grill were also yelling and swearing at me as well. She did nothing to curb her employees bad behaviors. On another occasion we went there and went inside on a Saturday for breakfast. A clearly 14 year old boy was working the drive through. She was yelling and screaming at him ordering him around and telling him to hurry up that her drive through was suffering because of him. However, he was only taking orders and money and the line was around the building. He wasn’t packing orders or giving orders out. So, how was it his fault? She then pulled him and put someone else on register and had him wiping tables and emptying trash. I also know the other managers Steven and Gregg both of these guys are very pleasant and run the business well. Another employee Joey was recently promoted to manager and she also does a very good job. Someone needs to fire Janice and move Greg up! He is more then deserving. I’ve also made friends with a lot of the employees at this location and when Janice is working they’re routinely upset. The one day Janice made one of the young girls bring our order out and it was clearly not fresh. She admitted Janice told her to “just take it to the customer and say it was fresh”.She stood by our car looking worried when I asked to have the order re-made I asked her if she wanted me to come back in with her and she said yes. That’s when Janice was very rude to me and then proceeded to ask me if I saw her counter and how it was flooding with door dash and delivery orders. Meanwhile a door dash person was standing waiting on an order and he interjected and told Janice that she needed to worry about people who were actually there in person and not mobile orders. He said those people will get their food when I get there with it SHE is actually here take care of her! On various occasions Janice has made mine or my husbands iced coffee completely wrong puts alittle of this and alittle of that in and tries handing it to us layered and doesn’t even mix it. This woman’s middle name is LAZY. She is clearly a miserable person and she must GO. This is why they’re understaffed no one wants to work on her shift. The former general manager Anthony left because he got sick of getting bullied and accused. Janice accused him of taking everyone off of her shift and putting them onto his. It’s pretty sad when you suck at managing and people do not want to work for you. Again, I am hopeful someone important sees my review and many others about this woman and actually does...

"McDonald's consistently delivers on its promise of quick service and familiar, tasty offerings. The convenience of drive-thru and the efficiency of their operations make it a go-to for those on the move. While known for its classic items, the menu innovations and seasonal additions provide variety. McDonald's commitment to cleanliness and hygiene adds to the overall positive dining experience, making it a reliable choice for a quick and satisfying meal."

"McDonald's also excels in catering to diverse preferences with options for salads, wraps, and healthier choices alongside their traditional offerings. The value-driven pricing and frequent promotions make it budget-friendly. The consistency of taste across different locations ensures a reliable experience. Additionally, the modernization of some outlets provides a comfortable space for dine-in customers. Overall, McDonald's remains a global fast-food leader, providing a reliable, quick, and affordable dining option for a wide range of tastes."

"Beyond its menu, McDonald's dedication to sustainability, with efforts like using renewable energy and eco-friendly packaging, adds a positive note for environmentally conscious consumers. The introduction of mobile ordering and delivery services enhances convenience, adapting to modern lifestyles. The iconic brand's cultural impact and community engagement initiatives contribute to its enduring popularity. McDonald's, with its blend of familiarity, innovation, and social responsibility, continues to be a cornerstone in the...

Yesterday I went there I asked for 15 sugars and five creams and the girl with the light skinned that big girl gave me 15 creams and five sugars I didn't ask for a ton of milk I asked for a ton of sugar today I go over there little confused with the app I ordered a fish sandwich then I ordered a fry the Fry's was cold like they pulled him out the refrigerator no need to go back cuz I'm not going there anymore Janice Ashley Greg are the managers there and they use both these times Greg was the manager Greg allowed them to do whatever they like to do the lines are backed up there's no one to collect the money at the first window why because Greg can't make him do nothing I will never go to this McDonald's again and I'm calling corporate first thing tomorrow because it's a holiday just remember when you go to this McDonald's you have to have gas cuz you have to go back but if you like cold food and food not done right and you can deal with it you should be okay going to this McDonald's they're there for a check not customer service and the manager Janice she's the big big woman she don't like to steal your coffee for a manager she doesn't follow the rules that she tries to enforce...