Wawa — Restaurant in Lower Township

My mother came into this Wawa at around 4:00 in the afternoon. She ordered two salads and a cheeseburger from the screen. There was a mix up with the order, and she went back in to get it fixed. Her order was 892, and 891 was just before her. Both orders were made and put into bags, but the stickers were mixed up. So, order 891 had the number 892 on it, and vise versa. She understands that things like this happen, but the first employee that mixed up the order wasn’t the one who remade it. The second employee was rude and very annoyed at the mix up and that the order had to be remade since the person who had 891 took my mom’s order. The second employee wouldn’t give my mom a bag for the remade order after she had asked, so when my mother went to grab it, the cup of salad dressing on top fell off and spilled everywhere. The second employee yelled and blamed my mom for it even though she was just trying to pick up her order. If she was given a bag for her remade order, this incident wouldn’t have happened. She didn’t get back from Wawa for over an hour. Nobody stays at a Wawa for more than 30 minutes at the most. She should have never had to put up with having to prove her order was wrong (when 891 had no salads) and being yelled at over a salad dressing cup after her order had been mixed up. I don’t want to assume anything about the rude employee since I was not there, and I know that having to remake an order is never fun, but yelling at my mom for accidentally spilling a cup of dressing isn’t okay. The food itself once it got...

I'm not one to write reviews, and having worked in customer service oriented jobs my entire life I consider myself very lenient when it comes to my service standards. Today at this wawa I had the worst customer service experience of my life. I've never had anyone be so incredibly rude to me. I'm a vegetarian and I simply wanted a bagel with eggs and cheese. Sizzlis are all made with meat, and there isn't an option on the touch screen to order an egg and cheese bagel, so I kindly asked the girl behind the counter how to place my order. She laughed at me, and proceeded to tell me that I cannot order a sizzli on the touch screen. I told her I was aware, and that I wanted a bagel without meat. She continued to scoff, rolling her eyes, and very condescendingly told me to order at the other counter. So I went down and tried to do so. The woman behind the counter initially ignored me, then without looking at me or facing me asked "what do you want?" I told her, and she shook her head while angrily looking away from me, muttering under her breath. When I requested provolone cheese she had the same reaction. Meanwhile, another employee trying to get behind the counter came up behind me nearly pushing me out of the way. We walked out. I go to wawa almost every day at home, and always have had awesome experiences. These employees put a damper on my vacation. I don't think my requests were...

I just sent my childrens grandmother there. After finding no ice she asked an associate for help, they said they would assist her. She brought her other items out to her car. Upon coming in again, the associate was on register with 2 other employees. She got BACK in line and when got to the register was told she'd have to wait even longer so the patrons BEHIND her could be served. She left and found ice elsewhere. When I called the store the "Manager" was less than apolgetic and hung up on me mid conversation. I had to call back for her name. Congrats Nicole aka "Colie Cal" for ruining her experience at your store! Poor management at its prime example. I will be reaching out to human resources. The staff for this shift needs more training and obviously the "manager" is incapable of handling communication with customers! Maybe have an actual manager instead of "shift supervisors" at night. Such a shame the...