Fired Up Pizza West — Restaurant in Loxahatchee Groves

I want so much to like this restaurant, but they’ve messed up so many times on our pizza delivery orders that it’s truly a miracle when they get it right.

When eating at the restaurant, they’re awesome. Ordering via an Uber “deliver” app or directly to take out, is where they invariable go wrong.

No kidding. Nearly 70% of the time they mess up my pizza when I’m ordering “take out.” I stopped ordering their Chicken Caprese Pizza because they rarely remembered to add the sauces on a pizza from their own menu.

Tonight I ordered the mushroom arugula pizza. The pizza arrived without the arugula. Perhaps I confused them by adding chicken?

Each time they mess up, we end up going to the restaurant to pick up the right one. We’ve now tracked at least 15 times in 24 months. With this many mistakes on only our orders, I’m not sure how they stay in business.

When they get it right, it’s awesome. Perhaps the franchise should consider hiring a manager who oversees how these pizzas are actually being boxed. If someone were supervising, they might actually hit a home run most of the time. One...

I do not recommend this place. I called to place an order, no issues there. They gave me a 15 minute pickup. Arrived right at 15 mins and walked in and saw my pizza was ready on the counter. There were 5 people working behind the counter. Not one single person acknowledged my presence for at least 10 minutes. Meanwhile, my pizza was sitting out on the counter getting cold. I finally flagged one of the people down, who took my credit card and gave me the pizza, and then left before the receipt printed. I had to flag someone else down to ask if I needed to sign it. Got into the car - 18 minutes after I walked in the store - and not only was my pizza cold, but they got the order wrong! The pizza was not on the crust I ordered. The food wasn’t great either - not the worst, but definitely nothing to write home about. Not worth the $10 or the terrible service. Avoid at all costs. Will definitely not...

This place was our spot to come to, we we really love the Pizza, we got there at 8: 30 pm they close at 9pm . We knew that, figured we had just plenty of time to order and eat. The whole time we were figuring oit out to eat, the guy taking our order seem so annoyed hat we were even there. He rolled his eyes as we were debating what to eat. They were already cleaning the floors and tables and the garbage cans were covered by pans, so no one uses the garbage cans. We said it was to eat there. The cashier also seemed annoyed when I said, oh we have a free cookie, can we use it?A and when we got our food it was in To go boxes, really! What a way to kick us out!!!! We just left. By the time we got our food it was 8:38 pm still had 20 min. So...