Starbucks — Restaurant in Ludlow

I stopped before work to get a coffee and asked for extra cold foam. My drink was made by Aubrey. When I received it there wasn’t even the normal amount of cold foam. When I asked for more she loudly mocked me with her coworkers. When I asked for a manager the staff told me that there was no manager there other than a staff member standing in the back. He said he was one of the managers although he clearly wasn’t. He said he saw nothing despite being one of the people loudly mocking me and refused to provide me with information to contact a real manager. Prior to this taking place I overheard the staff loudly mocking the previous customer saying that she could go to McDonald’s if she couldn’t afford Starbucks. What kind of people do...

This is the only Starbucks I know that closes without warning on a weekly basis.

Not clear if this is a management decision or staffing issue, but when commuting, it's become my favorite running joke to drive by and see if they put out that black chalkboard blocking the drive thru stating "Sorry, we're closed today!"

This happened a lot more often when it was a Honeydew Donuts drivethru, so it makes me wonder if the property owners are trying to save cash and write something off as a loss. I have no proof, though!

Staff was always nice when they are open, even with the prices marked up like the nearby gas station (they know you're not getting Dunkin in Palmer).

Either way, just get an iced coffee at the McDonald's. It's...

Although it's more akin to a Starbucks outpost than a full-sized location, this Starbucks doesn't skimp on service quality. I've had some very well-made drinks at this location a number of times in the past, and have been consistently coming back because of that fact alone. The baristas have never gotten anything wrong with my order, and I've usually walked away completely satisfied.

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