Starbucks — Restaurant in Ludlow

I am writing to express my disappointment with the service I received at one of your locations today. I ordered a drink that included two scoops of matcha, which I paid for, but my drink was made incorrectly and did not contain the matcha. When I returned to inform them of the mistake, I was told they would not be able to remake the drink and was instead charged again for their error.

To make matters worse, as I was on the phone discussing the issue with a friend, a female employee with blonde hair interrupted my conversation, became hostile, and began arguing with me, insisting that my drink had been made correctly. However, I had already consumed part of the drink and knew for certain that the matcha was missing. The location of this Starbucks is along a turnpike, making it impossible to turn back immediately after realizing the mistake.

I find it unacceptable that I had to pay twice for a drink that was not made correctly the first time, and even more disappointing was the unprofessional and aggressive behavior of the staff. Good customer service should prioritize customer satisfaction, and in this case, my concerns were dismissed and met with hostility.

I hope that Starbucks will take this issue seriously and consider evaluating staff training to ensure that future customers do not experience...

Generally a standard Starbucks, but being at a highway rest stop if you walk up you're made to wait for a server as nearly all are dealing with the drive up customers. Apart from that the only downside is that nothing is at hand, so you have to get back into the back of the line for half and half for your drip coffee, then do so again for napkins to collect the coffee which inevitably spills from the open top as it always does. It is great to finally be able to buy prepared Starbucks drip coffee at a rest stop, because Starbucks drip coffee is always cheaper than Dunkin Doughnuts (Starbucks Venti [21oz] drip: $1.98, Dunkin Doughnuts "Great One" [20oz] drip: $2.32, Starbucks is $0.34 less expensive for...

Excellent latte w cold foam and love the mango dragon fruit refresher! Fabulous customer service! PSA to Starbucks customers: while waiting for your drink you, standing 1inch from the pickup window and giving the barista the death glare does NOT make them go any faster. Give them some space- the staring is unnerving. Also if you have a multiple drink order, they will hand them out one at a time as they are made. You do NOT need to remind them on every drink pass off that you have 4 more coming. They know! Baristas: you’re doing the lords work! I know your job isn’t easy. Keep up the...