Salerno's Pizzeria & R. Bar — Restaurant in Lyons Township

ABSOLUTELY TERRIBLE! Worst experience I've ever had at a Salerno's. The front door had a handle that was a cabinet pull. You could barely open the door. Then the A/C was broken and nobody said anything about it. It was over 80 degrees inside.

The entire wait staff were all about 20 years old.

I ordered a margarita and 2 kiddie cocktails from the 20 year old bartender and he clearly didn't know what Shirley Temples or Kiddie Cocktails were so he ignored me.

I then reminded him a second time about the Kiddie cocktails and was ignored a second time.

After reminding him a 3rd time, a waitress had to tell the bartender how to make them.

Then we ordered the calamari dish that was absolutely disgusting 🫣. It was covered a the lowest grade balsamic vinegar that you can imagine and not a drop of olive oil. I could not even force myself to eat it.

The pizza that I ordered was the most bland and gross pizza I've ever had. I asked for a pizza with mushrooms, onions and tomatoes. The mushrooms were the size of a pinhead. The sauce was so bland and flavorless. So disappointing.

And that waitress said she was sorry about the experience and didn't offer a credit or a dessert. Just said sorry and walked away when we explained the experience. She was more focused on the conversation with the other 20 year old staff members at the bar.

I can't say I've ever had a worst experience at any restaurant in my lifetime of 58 years.

After going to the original Salerno's restaurant on Grand and Racine and always having a wonderful experience, this experience at the Western Springs location was shocking to...

Love Salernos pizza but the experience we had last night was terrible. They were not that crowded but must have been understaffed. We sat at the bar thinking it might be quicker as we had theater tickets. Took almost 10 minutes for bartender to take our order. Did not order pizza as we know it takes longer. Ordered a sandwich and a pasta dish. We were just about ready to cancel our food order after waiting almost 45 minutes when my husband's sandwich arrived and it was not the sandwich he ordered. Was told my pasta would be right out. We requested the check at this time as well. My pasta came 5 minutes later, still no check. I had a couple bites of my dinner, got the check and we had to leave to get to the theater. Still arrived late to the theater, did not have time for more than two/three bites of food. Other couple at the bar and a man at a table behind also canceled food orders because the wait was so long. Very disappointing to spend money on a dinner I didn't get to eat and still missed the beginning of the theater...

If I could give a restaurant 0 stars this would get it. WORST SERVICE OF ALL TIME! Not to mention the waiter spilled water all over me within the first 5 minutes of sitting down. Then she never came back again. Then I had to clean up the mess my self, which she left the water all over the table, my chair, all over my pants, shirt and my purse (my money and credit cards). Then I waited for a half and hour just to get a refill of water....A hour and 10 minutes later they brought out half of our tables food, at the same time the two tables surrounding us ( they showed up after us) got all of there food. I had to ask three different waiters then to get our food. They said that the kitchen was backed up but they totally forgot because the pizza came out very hot and the cheese wasn’t totally melted and not fully cooked . The pizza was good but it’s hard to enjoy a meal when your soaking wet. Overall not good service, but...