I have always enjoyed Khom Fai Thai and will personally provide a couple of reviews where you and your team have gone above and beyond to accommodate me and my family. In addition to the food always being outstanding...
The first was when I ordered carry out and when I arrived to pick it up; the food was not ready...
I waited somewhere around an additional 30 minutes after arriving and about 15 minutes in to my additional waiting period; you came out from the kitchen and explained that one of the cooks was in an accident on their way in that evening and that you were short staffed. You informed me and if I recall correctly, a couple other guests that were waiting; that we would not be paying for our orders that evening and apologized for the inconvenience. I knew how good your food was from last experiences and did not mind the extra wait anyhow, but your personal apology and crediting me of my bill have stuck with me. I was astonished at the level of customer service you had provided me that night and have spoken to it an multiple occasions since.
The second incident was my mistake and yet again you and you staff went out of your way to accommodate me and my absentmindedness...
I again had ordered carryout on my way home from work this time and when I arrived just before closing to pick it up; I realized that I did not have my debit card on me, but offered to have my wife give it to the hostess over the phone. The hostess was uncertain as to how she should handle the situation and immediately called you for direction. You once again went above and beyond...
You told the waitress that she could not take the card information over the phone, but instead she should let me take the food without paying and asked that I stop back by the next time I was in the area to pay for it...
I cannot tell you how appreciative I was at your exceptional customer service once again and I asked my wife Leilani Cochenour to come by the next day and not only pay for our order, but also to tip whomever helped her $20 to repay the amazing kindness you had shown us multiple times...
While these were examples of exceptional service you and your team have provided; I can also attest that every time my family had dined in or ordered carryout, your staff and you have been extremely kind and accommodating.
PS The food has ALWAYS been nothing less than...
Read moreThis really is a Dining Experience. I called tonight (a Friday) and booked a 6:30 table. We got there 30 minutes early and they greeted us warmly and sat us right away. The server, Amanda was friendly and asked if we had ever been. Nope. She explained the finer points of how they prepare their food. I love food that gets me excited. I was excited about our meal. We ordered the Special Poutine Appetizer and I had a bowl of Hot and Sour soup. The Poutine was THE starter. Great potato curry over waffle fries with beef strips garnished with peanuts. SO Good. I wanted just that, but had to share :(. I hope I can get this next time, maybe if I ask nicely (hint :) ) Hot and Sour soup is my personal comfort food. I usually get it at an Asian Take out place when I'm not feeling great. Khom Fai's Hot and Sour was Bright ( I know that's an odd description, just order it). It was simple yet energizing. This soup won't be the soup I want when I don't feel well, it'll be the soup I want when I want to celebrate! (I don't really talk like this but this is how it was, I swear!) The bowl was so big I took half home. (yeah midnight snacks) With the apps we had the Cinnamon Cider, super good and from Traverse City. Husband ordered the Drunken Noodle with Chicken and said "Lots of layered flavor here, this is exceptional" I ordered the Sweet Broccoli Beef noodles. Broccoli was tender, beef was too, and flavorful. I cleaned my plate. We ordered all our food with the Medium spice designation and was not disappointed. This is a small restaurant in a strip mall but DO NOT let that keep you from trying it. We like Asian Food, I AM Asian. Khom Fai chefs take authentic recipes and make them so appealing to new diners and old school foodies like us. I appreciate the tradition of recipes from generation to generation to generation and Khom Fai presented them with a new, welcome style. I cannot wait to go back again and again and AGAIN when they move to a bigger place. If you want to dine after 6:30 on a Friday or Saturday CALL and make reservations. The tables fill up quickly and for good reason. If I could give more stars I would. Side note: We dined the day it was announced Anthony Bourdain passed. It was bittersweet. He would have loved this place. Thank you Khom Fai. Can't wait to see...
Read moreSometimes, I wake up in the middle of the night and think about the generously stuffed Devil Goons (seafood wontons mixed with sriracha and ghost chili pepper- don't worry- more savory than hot!), those perfectly sweet and messy chicken Wings, and that melt-in-your-mouth Yellowfin Tuna, and know that a trip to Khom Fai is overdue.
I discovered KF in February (they made a Valentine's Dinner exceptional with extra special touches), and have been back twice. We have had Amanda, Laith, and Leighann as servers, who were knowledgeable and helpful about Thai cuisine, as well as attentive. The interior is hip, modern, romantic, and clean.
KF's Happy Hour (T-F 4pm-6pm) is awesome and fresh and allows for people to try and split dishes they may not normally order, with a long and creative craft cocktail list (as of 04/2023, HH cocktails are $6 and select appetizers are $5-$10). My boyfriend and I like to order around three HH items to share along with one entree to split. We leave very satisfied!
Standout entrees that we’ve tried so far have been the Glass Noodles (very light and refreshing for a noodle dish) and the House Special Fried Rice (photo included- moist, fluffy, and mixed well). The servers will be happy to guide you through their spice levels.
I would recommend making reservations, but we have had luck grabbing a bar seat without one during the week.
Leave your comfort zone and try Khom Fai; the hospitality, atmosphere, food, and cocktails have exceeded my expectations and awakened...
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